JESSICA RODRIGUEZ
Omaha
Summary
Patient-focused Behavioral Technician with a strong background in psychiatric care, dedicated to providing exceptional support to individuals facing mental and emotional challenges. Proficient in recordkeeping, time management, and patient observation, ensuring high standards of care and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead RBT (In home/Clinic Trainer)
Above and Beyond Therapy
04.2022 - 03.2025
- Provided direct 1:1 ABA therapy in the home or in clinic environments.
- Implemented individualized treatment plans and programs as written by the supervising BCBA.
- Data collection and session note submission.
- Collaborate with peers and supervisors, participate regularly in staff meetings and training and other duties as assigned.
- Maintained accurate records of client progress using electronic health records software.
- Utilized applied behavior analysis principles and techniques to reinforce desired behaviors.
- Built relationships with coworkers and team members to increase work productivity.
- Helped to train new employees on company policies and procedures.
- Provided case management services by coordinating with other professionals and community resources to meet the needs of clients.
- Created meaningful relationships with diverse populations in order to build trust between staff members and clients.
- Conducted ongoing assessments of environmental factors that may influence behaviors or hinder progress towards goals.
- Ensured safety protocols are followed during all interactions with clients.
Intake Specialist
Double Care ABA
01.2024 - 01.2025
- Implemented individualized treatment plans and programs as written by the supervising BCBA.
- Data collection and session note submission according to company policy.
- Collaborated with peers and supervisors.
- Participated in regular staff meetings and trainings.
- Other duties as assigned.
- Ensured safety protocols are followed during all interactions with clients.
- Utilized a variety of therapeutic interventions including Discrete Trial Training, Natural Environment Teaching, Pivotal Response Training and Verbal Behavior.
- Maintained accurate records of client information and updated databases accordingly.
- Coordinated with other departments to ensure that all necessary paperwork was completed correctly and on time.
- Performed detailed assessment of client needs, resources and barriers to determine best course of action.
- Added to case information with dates of service, diagnosis or procedure codes and facility and doctor information.
- Demonstrated expertise in customer service, data entry and problem solving.
- Verified member's benefits, paid through dates and other policy-related inquiries.
- Gathered pertinent information through patient surveys or interviews.
- Trained newly hired staff members on proper procedures for conducting intakes.
- Scheduled appointments for consultations, tests and procedures by determining doctor availability.
- Reviewed medical records to identify diagnoses and procedures.
- Conducted research using online resources to identify additional services available for each client's situation.
Staffing Specialist/ After Hours Lead
Grape Tree Medical Staffing
01.2021 - 08.2023
- Operate as the point of contact for assigned HCPs.
- Coordinate initial welcome call and continued follow up with newly hired HCPs to foster engagement and retention.
- Created positive relationships with HCPs to build Grape Tree reputation as Agency of Choice.
- Built intentional and purposeful relationships with HCPs to create trust and retention.
- Train and support HCPs with credential and schedule management, including self-scheduling and time entry management, through Workforce Portal.
- Initiate contact with HCPs to update calendar and recommend shifts by using all forms of communication (Text, Email, Phone).
- Recruited HCPs to meet facility per diem and long-term assignment needs by using creative and effective techniques.
- Mentor HCP through issues/complaints and document following formal complaint process.
- Managed inbound calls for all departments before & after traditional business hours.
- Notified client facility and work on replacements for any call outs.
- Complete and submit credentialing and re-credentialing applications for healthcare providers with various insurance carriers, including Medicare, Medicaid, and commercial payers.
Patient Access Sr Associate Lead
Nebraska Medicine
01.2018 - 12.2022
- Accurately and efficiently register patients and verify insurance eligibility in a timely manner.
- Completed and submitted credentialing and re-credentialing applications for healthcare providers with various insurance carriers, including Medicare, Medicaid, and commercial payers.
- Collect time of service and account balance payments from patients in a professional manner.
- Direct patients and guests to appropriate setting.
- Aid with internal and external incoming calls, and transfer to the appropriate departments.
- Utilize interpersonal skills with both internal and external customers in the daily performance of duties.
- Regularly attend and actively participate in meetings.
- Maintain confidentiality and demonstrate respect for patient rights.
- Assisted patients to their room before procedures or infusions/Lab.
- Assisted Nursing staff in scheduling and daily agenda/assignments.
Education
Bachelor of Science - Applied Behavior Analysis
BACB
Omaha, NE03-2024
Sterile Processing Tech Course - Sterile Processing
Nebraska Methodist College of Allied Health & Nursing
Omaha, NE04-2020
Registered Behavioral Technician - Applied Behavior Analysis
BACB
Omaha, NE03-2024
Skills
- Reinforcement systems
- Leadership and supervision
- Staff training and development
- Social skills development
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- EPIC trained.
- Safety Care Training Certification.
Certification
- RBT - Registered Behavior Technician
Languages
Spanish
Native or Bilingual
Timeline
Intake Specialist
Double Care ABA
01.2024 - 01.2025
Lead RBT (In home/Clinic Trainer)
Above and Beyond Therapy
04.2022 - 03.2025
Staffing Specialist/ After Hours Lead
Grape Tree Medical Staffing
01.2021 - 08.2023
Patient Access Sr Associate Lead
Nebraska Medicine
01.2018 - 12.2022
Bachelor of Science - Applied Behavior Analysis
BACB
Sterile Processing Tech Course - Sterile Processing
Nebraska Methodist College of Allied Health & Nursing
Registered Behavioral Technician - Applied Behavior Analysis
BACB