Jessica Templeton
Omaha,NE
Summary
Skilled account management professional aiding in client and team relationships, driving growth, and managing several accounts of all backgrounds.
Overview
7
7
years of professional experience
Work History
Account Manager
Firespring
12.2021 - Current
- Manage around 100 monthly projects, review project timelines, and ensure projects are moving through production seamlessly.
- Communicate with clients through email, phone, and meetings to discuss project details, budgets, and needs.
- Review and provide pricing, invoices and billing to clients.
- Increase client satisfaction by building strong relationships and addressing their needs promptly.
Team Lead
Signature Performance
08.2019 - 12.2021
- Trained new team members on company processes
- Received 30-80 inbound calls daily from employees needing assistance on duties and complex issues
- Received inbound calls from Providers needing managerial help beyond basic requests.
- Coached team members in techniques necessary to complete job tasks.
Insurance Agent
AAA Auto Club Group
08.2017 - 06.2019
- Quoted Insurance plans to insureds and assisted with existing policies, troubleshooting policy and membership issues, and assisted with taking payments.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated insureds on the importance of having the right insurance coverage, fostering trust and loyalty among the existing client base.
Education
High School Diploma -
Omaha South High Magnet School
Omaha, NE05-2008
Skills
- 10 years of experience working with clients in many fields, situations, and environments
- Efficient in using and understanding how to use technology and a variety of programs
- Strengths are in developing people to their best potential, managing large projects and clients, and creating a great culture
- Extensive background in helping client and team member with issues of all kinds
- Customer service
- Account management
- Client relationship management
President of Culture club
I am the president of the Omaha Culture Club at Firespring. We plan events, team building activities and get everyone to engage in fun events to keep the culture and morale strong.
Timeline
Account Manager
Firespring
12.2021 - Current
Team Lead
Signature Performance
08.2019 - 12.2021
Insurance Agent
AAA Auto Club Group
08.2017 - 06.2019
High School Diploma -
Omaha South High Magnet School
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