- Playing with my three kids
- Drawing and Painting
- Passionate about balancing physical health with mental and emotional wellness
- Interior Design
- I have a passion for photography and editing photos
- I enjoy cooking for friends and family gatherings
- Bread Making
- Knitting and Crocheting
- Cooking
- Gardening
- Reading
- Creative Writing
Jianna Phillips
Lincoln
Summary
I'm from Lincoln NE, lived in Temple GA for a little bit. My biggest dream and the reason I am a Business Administration major is to own and operate my own coffee shop one day. I believe myself to be a great asset to any team. I am looking for a job that will allow me to advance as I go. I have gone through extensive customer service training and believe myself to have great customer service skills including problem solving skills.
I am experienced with crafting and serving specialty coffee beverages. I utilize my customer service skills to enhance overall guest experiences. Also, I have a strong understanding of coffee preparation techniques, inventory management, and maintaining clean workspace.
Overview
11
11
years of professional experience
Work History
Barista
Starbucks
07.2024 - 09.2025
- Prepared and served a variety of coffee beverages according to customer preferences.
- Maintained cleanliness and organization of workstations and dining areas.
- Operated espresso machines and coffee grinders, ensuring high-quality beverages.
- Managed inventory levels, restocking supplies to maintain efficient operations.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Barista
Dunkin Donuts
10.2018 - 04.2021
- Developed the ability to remember customer names and address them by name.
- Continued to broaden my understanding of coffee styles and varieties.
- Prioritized drink requests while managing interruptions.
- Cleaned the counters, machines, utensils, and seating areas every day.
- Served hundreds of customers individually prepared coffee drinks and food every day.
- Cleaned and sanitized work areas often, including every 2-4 hours to prevent infections and maintain store professionalism.
- Made product recommendations based on a thorough understanding of each customer's needs and preferences.
- Used positive reinforcement and respectful, encouraging coaching to train new team members.
- Interacted with customers in a pleasant manner to promote a fun, positive atmosphere during busy periods.
- With quick, efficient service, I was able to keep the line and crowd under control.
- Followed all merchandising, stocking, and storage procedures.
- Built customer loyalty by remembering personal preferences and allergy information.
- Increased customer loyalty by resolving customer issues with strong customer service skills and abilities.
- Was in charge of making coffee, cleaning the dining areas, opening the register, and other opening duties.
- Educated employees by sharing my knowledge of coffees, teas, and merchandise.
Cashier, Meat Clerk, & Seafood Clerk
Hy-Vee
05.2017 - 04.2021
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Taught new associates how to operate the cash register, including how to open it and conduct customer transactions.
- Helped customers sign up for store loyalty programs and explained the benefits in detail.
- Was in charge of running a successful cash register, which included scanning items, processing payments, and issuing receipts.
- Restocked the sales floor and reorganized the shelves, racks, and bins for a cleaner look.
- Checked customer prices and processed sales by scanning barcodes.
- Kept the counters, belts, work tables, and dishes area clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
- Helped customers by answering their questions and completing their requests.
- Answered questions about store policies and concerns to support positive customer experiences.
- Took customers to the item they were looking for instead of pointing and telling them where to find it.
- Ordered supplies using the company computer.
- Greeted customers and assisted them with product questions, selections, and purchases in-store.
- Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.
Line Cook
JTK Cuisine & Cocktails
05.2017 - 11.2018
- Ensured that food handling, cleaning, and sanitation protocols were followed to ensure that staff and customers were safe.
- Talked to the front-of-house staff to figure out what customers wanted and how to accommodate special dietary needs.
- Restocked all food items to ensure that the cooks had all of the ingredients they needed for service throughout the shift.
- Changed and sanitized all cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Followed the restaurant stock management schedule to monitor product freshness and rotate out old products.
- Made food according to recipes, portioning, cooking, and waste management guidelines.
- Fried and grilled a variety of foods.
- Set up the kitchen and did the initial prep work for soups, sauces, and salads.
- Quickly received food orders from cashiers and cooked items in order to finish the entire order and serve it hot.
- Handled portion control activities according to specified instructions provided by chef.
- Cleaned the grills, griddles, ovens, and fryers to sanitize the kitchen surfaces and equipment.
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
- Prepared cooking supplies, ingredients, and workstations when opening and closing the kitchen.
- Sanitized food preparation areas, grills, and equipment to avoid cross-contamination from raw foods.
Cook
Culver's
03.2015 - 05.2017
- I'm in charge of stock rotation and control to keep the kitchen and larder well stocked.
- Set up clean cutting boards and utensil baths at each workstation before each shift.
- Maintained a high level of consistency and accuracy when preparing identical dishes multiple times in one shift.
- Interacted with other cooks and the front of house staff in a professional and effective manner regarding special orders for customers, including those with food allergies and gluten intolerance.
- Sanitized food preparation areas, grills, and equipment to avoid cross-contamination from raw foods.
- Ensure that all record-keeping, food-safety, and risk-management requirements are met.
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Manchester, NH05.2029
Some college (No degree) - Interior Design
Academy of Art University
San Francisco, CAHigh School Diploma - undefined
Lincoln Southeast High School
Lincoln, NE01.2017
Skills
- Opening and closing duties
- Multitasking
- New hire training
- Active listener
- POS system
- Customer satisfaction
- Engaging personality
- Friendly and outgoing
- Calm under pressure
- Cash Handling
- Beverage preparation
- Food preparation
- Speedy and efficient
- Conflict resolution
- Solid problem solver
- Safe food handling practices
- Teamwork and collaboration
- Cooperative team player
- Performance improvement
- Coffee expertise
- Employee training
- Cash register operation
- Espresso machine operation
- Professional demeanor
- Time management
- Product displays
- Problem-solving
- Customer service
- Attention to detail
- Team player
Interests
Timeline
Barista
Starbucks
07.2024 - 09.2025
Barista
Dunkin Donuts
10.2018 - 04.2021
Cashier, Meat Clerk, & Seafood Clerk
Hy-Vee
05.2017 - 04.2021
Line Cook
JTK Cuisine & Cocktails
05.2017 - 11.2018
Cook
Culver's
03.2015 - 05.2017
High School Diploma - undefined
Lincoln Southeast High School
Bachelor of Science - Business Administration
Southern New Hampshire University
Some college (No degree) - Interior Design
Academy of Art University