Jillian Woockman
OHARA Managed Care
OMAHA
1
Certification
7
years of professional experience
Experienced nurse case manager with a strong background in case management, care coordination, and therapeutic communication. Skilled in precepting new staff, creating training tools, and sharing best practices to improve workflow, documentation quality, and cost savings. Trusted liaison for patients, physicians, and care teams.
Work History
Certified Nurse Case Manager
7 Years 2 Months- Self review of charts/files for accuracy, compliance, and timely completion of required clinical documentation.
- Tailored and individualized patient care by developing and implementing nursing plans and outcome strategies with interdisciplinary care teams.
- Utilized critical thinking skills to assess patients' needs quickly. This includes discharge planning needs on catastrophic medical files, and navigating changing health needs on complex claims.
- Demonstrated adaptability in handling various clinical situations while maintaining a calm demeanor under pressure.
- Served as an effective liaison between patients and interdisciplinary care teams, ensuring all parties were informed and involved in care decisions.
- Developed strong therapeutic relationships with patients that facilitated trust, open communication, and mutual goal setting for optimal health outcomes.
- Onboarding/training of new staff members.
- Development of "cheat sheets" shared with staff for new files and appointments.
- Developed a powerpoint presentation on how to navigate ODG by mcg, including the use of cost savings more efficiently. Implemented and taught to coworkers across state lines.
- Resource for co-workers on cost savings and navigation of ODG by mcg.
- Facilitated therapeutic communication and conflict resolution by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Monitored utilization, case progress, and service delivery to maintain timely intervention and continuity of care.
- Collaborated with interdisciplinary teams to resolve barriers, support discharge planning, and improve care transitions.
- Partnered with physicians, clinical and hospital care coordinators, and physical therapists, to develop and implement individualized care plans.
Education
Bachelor of Science - Nursing
Skills
Care plan development
Case management
Strong clinical judgment
Policy compliance
Team coordination
Precepting
Relationship building
High level of autonomy
Certification
- Certified Case Manager
Timeline
Certified Nurse Case Manager
OHARA Managed Care
08.2019 - CurrentRead More
Winona State University
Bachelor of Science from Nursing
Read More