Jordan Jones
Omaha,NE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable Customer Service Representative with solid history in enhancing customer interactions and improving satisfaction. Skilled in resolving complex issues and tailoring solutions to meet unique client needs. Demonstrated ability in effective communication and empathy, ensuring positive customer experiences. Collaborative leader partners with coworkers to promote engaged, empowering work culture.
Overview
13
13
years of professional experience
Work History
Customer Experience Representative
Signature Performance
08.2024 - Current
- Respond to inbound phone calls & outbound callbacks.
- Provide accurate information regarding VA benefits, healthcare services, claims and programs.
- Research and resolve issues in a timely and professional manner.
- Maintain up-to-date knowledge of systems, polices, benefits and services.
Lawn Maintenance Worker
Self Employed
10.2023 - 07.2024
- Returned to lawn care October 2023, assisting with tree removal, trimming and overall grounds maintenance.
- Maintained routine landscaping schedules to boost lawn health.
- Worked with customers to develop designer landscaping plans for various budgets.
Inbound Customer Service Representative
Physicians Mutual
03.2023 - 10.2023
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listening to customers and handling concerns quickly.
Fraud Analyst
I2c Inc.
04.2022 - 02.2023
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Evaluated customer data to identify and prevent fraudulent activities.
- Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
- Handled over 50 fraud dispute cases per day, assisting other high-dollar amount cases and collaborating as a team effort.
Customer Service Representative
DialAmerica
05.2021 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Trained new personnel regarding company operations, policies and services.
- Managed question line where colleagues would reach out for help, providing efficient and accurate answers.
Assistant Manager
New Moon Stitches
09.2015 - 04.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to over 100 regular customers, assessing needs, and maintaining current knowledge of consumer preferences.
Lawn Maintenance Worker
Self Employed
05.2012 - 10.2018
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Maintained routine landscaping schedules to boost lawn health.
- Worked with customers to develop designer landscaping plans for various budgets.
Education
High School Diploma -
Bellevue East High School
Bellevue05.2014
Skills
- Customer Service and Assistance
- Critical Thinking
- Complex Problem-Solving
- Calm and Professional Under Pressure
- Leadership
Timeline
Customer Experience Representative
Signature Performance
08.2024 - Current
Lawn Maintenance Worker
Self Employed
10.2023 - 07.2024
Inbound Customer Service Representative
Physicians Mutual
03.2023 - 10.2023
Fraud Analyst
I2c Inc.
04.2022 - 02.2023
Customer Service Representative
DialAmerica
05.2021 - 04.2022
Assistant Manager
New Moon Stitches
09.2015 - 04.2021
Lawn Maintenance Worker
Self Employed
05.2012 - 10.2018
High School Diploma -
Bellevue East High School
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