Joan Fuxa
Omaha
Summary
Dedicated professional with a strong work ethic and adaptability in customer service. Proven track record of effectively resolving inquiries and enhancing customer satisfaction through communication and teamwork. Known for maintaining accuracy in data entry and managing transactions efficiently.
Overview
36
36
years of professional experience
Work History
Clerk
Hy-Vee
11.2023 - 07.2024
- Assisted customers daily with product recommendations and inquiries.
- Communicated effectively with customers and employees to resolve inquiries.
- Processed cash and credit transactions accurately using point-of-sale systems.
- Maintained store organization and cleanliness to optimize shopping experience.
Customer Service Representative
Golden West Technologies & Internet Solutions
09.1999 - 04.2023
- Increased customer satisfaction ratings by providing quick and effective solutions.
- Resolved issues with knowledgeable, friendly service, contributing to high satisfaction levels.
- Utilized approved scripts to de-escalate customer complaints during phone interactions.
- Managed incoming customer calls to address inquiries, chats, and emails to improve customer service experience.
Accounts Payable Clerk/Bookkeeper/Cashier
Windmill Travel Center
07.1988 - 07.2011
- Managed bookkeeping and accounting systems, achieving high accuracy in data entry.
- Reconciled monthly statements and transactions, ensuring accuracy and timeliness of records.
- Verified vendor accounts by reconciling monthly statements and related transactions.
- Issued checks for vendor payments for payment of vendor invoices on a timely basis.
Education
Associate of Applied Science - Accounting And Computer Science
National American University
Rapid CitySkills
- Point-of-sale operations
- Transaction processing
- Data management
- Record keeping
- Customer service and satisfaction
- Team collaboration
- Effective communication
Timeline
Clerk
Hy-Vee
11.2023 - 07.2024
Customer Service Representative
Golden West Technologies & Internet Solutions
09.1999 - 04.2023
Accounts Payable Clerk/Bookkeeper/Cashier
Windmill Travel Center
07.1988 - 07.2011
Associate of Applied Science - Accounting And Computer Science
National American University