Joanna Frazier

My day started off with putting an excel speadsheet together with referrals that came through our system everyday, following that I would fax records, call patients with appointment details, contact doctors offices to schedule appointments and assist patients that came into the office for information regarding their appointments and referrals.

• Provided customer service on collection calls while maintaining calm demeanor.
• Negotiated balances to collect in full.

• Taking inbound credit applications, negotiating payments and customer service.
• Reviewed credit reports to view borrowers credit history and potential red flags.
• Reviewed and approved or denied credit applications.

• Cash handling, merchandise stocking and customer service.
• Helped customers locate products and checked store system for merchandise at other sites.