JoAnna Johnson
Lincoln
Summary
Innovative problem-solver with a strong commitment to continuous improvement. Proven ability to inspire collaboration and drive team success while delivering impactful outcomes. Ready to tackle new challenges and contribute to organizational goals with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Health Information Manager
Neurological and Spinal Surgery
07.2025 - Current
- Implemented systematic management of patient health records, ensuring strict compliance with HIPAA regulations and alignment with industry standards.
- Analyzed existing data systems and developed targeted management strategies to enhance both accessibility and accuracy of information.
- Managed integration of electronic health record systems, focusing on improving patient care coordination.
- Developed and delivered mentorship programs focused on optimizing health information management and ensuring compliance with record-keeping protocols.
Channels Performance Specialist
Spreetail
05.2021 - 03.2025
- Analyze data to enhance channel performance, driving revenue growth and operational efficiency.
- Collaborated cross-functionally to streamline workflows, enhancing project efficiency.
- Led teams in operational tasks, promoting skill development and teamwork.
- Collaborate cross-functionally to streamline workflows, achieving shared success in projects.
- Implemented scalable solutions, improving operational metrics and performance.
- Lead teams to excel in operational tasks, fostering skill growth and collaboration.
- Guide teams in operational tasks, promoting skill development and teamwork for improved outcomes.
- Mentor team members in data analysis techniques, fostering a culture of continuous learning and enhancing overall team performance.
- Analyzed performance metrics to identify improvement opportunities across operational processes.
Senior Supervisor
Answering Service
09.2017 - 04.2021
- Managed daily workflows to enhance communication and streamline processes, improving overall team efficiency.
- Created comprehensive training initiatives aimed at improving employee competencies and elevating service standards.
- Developed training initiatives to elevate employee competencies and service standards, fostering a skilled and knowledgeable workforce.
- Managed daily workflows to ensure effective communication and streamline processes.
- Resolved client issues promptly, maintaining high retention rates.
- Encouraged collaborative efforts and effective communication to foster a supportive atmosphere and drive shared success.
- Cultivated an environment of ongoing learning and flexibility, contributing to improved team dynamics and performance outcomes.
- Cultivated an environment of ongoing learning and flexibility, enhancing team dynamics and contributing to positive performance outcomes.
- Balanced competing priorities with precision, maintaining exceptional attention to detail throughout task execution.
Line Cook
Village Inn Pancake House
08.2016 - 11.2017
- Prepared and cooked menu items to ensure high quality and consistency.
- Collaborated with team members to streamline kitchen operations and improve service efficiency.
- Maintained cleanliness of cooking stations and adhered to food safety standards.
- Assisted in training new staff on kitchen procedures and equipment usage.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Strengthened team communication through active listening and constructive feedback during shift meetings or one-on-one sessions.
GENERAL MANAGER
Zoop!
01.2013 - 09.2016
- Oversaw team operations to maintain high service quality and cultivate a strong organizational culture.
- Controlled costs and managed P&L, ensuring financial efficiency and sustainability.
- Led marketing initiatives, driving sales growth and community engagement.
- Oversaw daily operations, improving service efficiency and customer satisfaction, resulting in measurable revenue growth.
- Oversaw daily operations, enhancing service efficiency and customer satisfaction, contributing to revenue growth.
- Assisted in opening a second location, expanding business operations.
- Managed team to uphold service standards, trained staff, and maintained company culture.
- Implemented comprehensive training programs, ensuring team members were well-prepared, which significantly improved service standards.
- Streamlined operations to improve service quality, resulting in higher customer satisfaction and increased repeat business.
- Directed operational strategy, optimizing workflows and enhancing productivity across departments.
Education
Associate of Applied Science - Business Management
Southeast Community College
Lincoln, NE05-2028
Skills
- Records review
- Clinical documentation
- Information governance
- Data Analysis
- Forecasting
- Strategic planning
- Project Management
- Operations management
- Microsoft Suite
- Google Suite
- Business Development
- Documentation accuracy
- Training
- Leadership
- Health Information Systems
- Healthcare Operations
- Creative Problem Solving
- Patient Interaction
- Interdepartmental Collaboration
Personal Information
Title: Channels Performance Specialist
Timeline
Health Information Manager
Neurological and Spinal Surgery
07.2025 - Current
Channels Performance Specialist
Spreetail
05.2021 - 03.2025
Senior Supervisor
Answering Service
09.2017 - 04.2021
Line Cook
Village Inn Pancake House
08.2016 - 11.2017
GENERAL MANAGER
Zoop!
01.2013 - 09.2016
Associate of Applied Science - Business Management
Southeast Community College