Experienced EDI Coordinator skilled in troubleshooting and resolving errors, performing quality assurance audits and training support staff to enhance processes. Excellent communication, planning and problem-solving skills.
Hi, I’m
Jodi L. King
GRAND ISLAND,NE
Summary
Overview
21
years of professional experience
Work History
Principal Financial Services
EDI ANALYST, PRINCIPAL
09.2018 - Current
Job overview
- Grand island, NE
- User Acceptance Testing for new automation features and developments from Agile project team
- EDI Implementation Analyst, which involves working closely with brokers, vendors & clients to establish smooth onboarding of EDI feed
- Worked with colleagues brainstorming new ideas & processes to improve processing
- Reviewed and provided detailed technical feedback to platform partners regarding EDI test files in ANSI 834, Proprietary fixed width/delimited, and XML formats.
Principal Financial
BUSINESS OPERATIONS CONSULTANT
07.2003 - 09.2018
Job overview
- Grand island, NE
- Years of direct customer contact, via phone and email; provided exceptional customer service while helping to resolve issues and create positive customer experience
- Researched billing issues for internal and external customers, providing findings & solutions satisfactory to all parties
- Researched system issues, while working closely with other teams, such as IT, administration & underwriting
- Part of team which established new Compass platform across company
- Subject matter expert in many different areas of team
- Monitors triage issues daily, troubleshooting and providing feedback and guidance to correct issues
- Implemented 100+ accounts
Education
SPENCER SCHOOL oF BUSINESSGrand Island, NE
ASSOCIATES DEGREE from Accounting, Secretarial Science
01.1989
University Overview
Skills
- Excellent customer service
- Detail oriented
- Excellent communication skills
- Team player
- Eagerness to learn
- Customer Accounts Management
- Systems Implementations
- Electronic Data Interchange (EDI) Systems
- Requirements Analysis
- Troubleshooting Skills
Affiliations
Affiliations
- Enterprise Readiness Committee
- Inclusion & Diversity Committee
- Global Mentorship Program
Timeline
EDI ANALYST, PRINCIPAL
Principal Financial Services
09.2018 - Current
BUSINESS OPERATIONS CONSULTANT
Principal Financial
07.2003 - 09.2018
SPENCER SCHOOL oF BUSINESS
ASSOCIATES DEGREE from Accounting, Secretarial Science
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