Joe Capotrio
Omaha
Summary
Reliable shift supervisor bringing several years of experience as team leader. Well-versed in setting goals, training new employees and monitoring performance. Superb communicator with team members and managers of all levels.
Overview
20
20
years of professional experience
Work History
Shift Supervisor
Allied Universal Security Services
Omaha
04.2024 - 12.2025
- Supervised security personnel during shifts to ensure compliance with protocols.
- Trained new employees on security procedures and emergency response protocols.
- Responded promptly to incidents, documenting actions taken for reporting purposes.
- Developed shift reports detailing activities, incidents, and staffing levels for management review.
- Maintained communication with team members to ensure operational efficiency throughout shifts.
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Assigned tasks to team members based on their strengths and skill sets.
- Addressed any issues that arose during the shift in a proactive manner.
- Monitored staff performance to ensure quality standards were met.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly inventory of supplies, equipment, and food items.
- Collaborated with team members to improve performance and implement training updates.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Monitored security and enforced loss prevention strategies during shift.
- Trained new employees on company policies and procedures.
Shift Supervisor
Securitas Security Services USA
Omaha
10.2023 - 03.2024
- Monitored surveillance systems and reviewed footage for suspicious activity.
- Maintained detailed reports on security activities and incidents for management review.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Supervised property entrances and exits and monitored employee safety.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
Branch Manager
Ascend Staffing
Omaha
01.2022 - 05.2022
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Gathered and reviewed customer feedback to improve operations.
Operations Manager
Omaha At Work Staffing
Omaha
03.2006 - 12.2021
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
High School Diploma -
Pacific Shores Private
Irvine06.1987
Skills
- Performance Review
- Team Goals
- Supplier Monitoring
- Human Resources Oversight
- Dispatch Operations
- Team Recruiting and Hiring
- Process Improvement
- Operational Reporting
- Operational Efficiency
- Phone Etiquette
- Social Media Platforms
- Client Meetings
Timeline
Shift Supervisor
Allied Universal Security Services
04.2024 - 12.2025
Shift Supervisor
Securitas Security Services USA
10.2023 - 03.2024
Branch Manager
Ascend Staffing
01.2022 - 05.2022
Operations Manager
Omaha At Work Staffing
03.2006 - 12.2021
High School Diploma -
Pacific Shores Private