JOHNATHON WILLIAMS
Lincoln
Summary
Detail-oriented salesperson fosters enthusiasm in products and services, opening opportunities for upgrading services and delivering sales results. Friendly go-getter achieving top levels of production.
Overview
9
9
years of professional experience
Work History
Retail Associate Manager
T-Mobile
12.2024 - Current
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
Mobile Expert
T-Mobile
10.2023 - 12.2024
- Provide exceptional customer service by assisting customers with inquiries, concerns, and product information
- Educate customers on the features and benefits of T-Mobile's products and services, including mobile devices, plans, and accessories
- Demonstrate proficiency in operating and troubleshooting various mobile devices, including smartphones, tablets, and wearable technology
- Adhere to all regulatory requirements and compliance standards, including privacy and data protection regulations, when handling customer information
Sales Manager
Stanton Optical
06.2023 - 10.2023
- Created and documented standard procedures required to sell, implement, and bill for new products
- Delivered high service levels consistently by incorporating customer feedback and monitoring employees' performance
- Enforced employee adherence to company practices, policies and procedures
- Collaborated with store manager to meet revenue goals
- Managed customer experiences with close eye on team interactions, touchpoints and methods of engagement
Assistant Store Manager/ Wardrobe Consultant
The Men's Wearhouse
05.2017 - 02.2023
- Company Overview: Mens Retailer
- Interviewing, assessing and meeting the needs of customers
- Managing basic day-to-day store operations, including the opening and closing of the store, handling and resolving customer service escalations, making phone calls to past clientele to secure repeat business
- Inspired team members to drive performance, collaboration and teamwork
- Developed and strengthened teams through thoughtful sales floor leadership and personnel management
- Mens Retailer
Cashier/ Merchandising Assistant
J.C. Penny
10.2015 - 05.2017
- Responsible for executing new floor set plans to promote new merchandise
- Using general salesmanship to meet goals in the fine jewelry department
- Calling and building relationships with clients to promote sales events and attract business
- Worked with supervisory team to meet customer needs
Education
Diploma -
East HIgh School
05.2015
Skills
- Quick to learn and implement new skills
- Strong communication skills
- Ability to defuse customer service escalations
- Team-Player
- Flexible problem-solver
- Critical thinker
- Cash Handling
- Retail Merchandising
- Team Leadership
Timeline
Retail Associate Manager
T-Mobile
12.2024 - Current
Mobile Expert
T-Mobile
10.2023 - 12.2024
Sales Manager
Stanton Optical
06.2023 - 10.2023
Assistant Store Manager/ Wardrobe Consultant
The Men's Wearhouse
05.2017 - 02.2023
Cashier/ Merchandising Assistant
J.C. Penny
10.2015 - 05.2017
Diploma -
East HIgh School
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