John (J.J.) Walz

Greet and write up repair orders needed on vehicles brought in by customers, local facility accounts and national fleet accounts. Maintain organization of appointment schedule, phone calls, work load in shop, and cashiering to maximize productivity and customer satisfaction. Ensure quality communication between customers, parts department, technicians and sales to improve customer satisfaction, profitability and reduce any chance of errors or inconvenience. Follow up with customers to maintain and grow customer satisfaction and retention. Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.