Jordan Lutjens
Nebraska Furniture Mart
Omaha
12
years of professional experience
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Work History
Customer Service Representative
5 Years 5 Months- Receiving inbound calls about all issues pertaining to Furniture, Appliances, Electronics and Billing inquiries
- Receiving calls regarding product issues and working through best forms of resolution for the customer but also for our company.
- Working through billing questions on when promotions end and questions about balance and payments
- Addressed billing inquiries regarding promotion timelines, account balances, and payment processes.
- Prepared existing team members for promotional opportunities through targeted training sessions.
Robotic Welder Operator
8 Months- Operated robots under the supervision of the Robotic Programmer and Supervisor.
- Completed all tasks efficiently while consistently receiving positive feedback on work ethic.
- I get all of my jobs done in a timely manner and have always been told that I am a hard worker.
- Arrived early and worked weekends to support additional tasks and assist team as needed.
- Before I switched to robot welding I worked in the Assembly department where we used blueprints to put together different parts and orders
- Achieved forklift certification through comprehensive training and safety protocols.
Timing Belt Operator
1 Year- Operated timing belt cutter and ensured timely dispatch of daily orders.
- Managed all inventory on the timing belt side of the business and coordinated the receipt of shipments, ensuring they were placed on shelves with assistance as needed.
- Prepared and cut orders to specified lengths, ensuring timely delivery to shipping department.
Warehouse Worker
1 Year 7 Months- Worked in the receiving department, receiving shipments, verifying counts, and distributing items to the warehouse.
- Floated to various parts of the warehouse to provide assistance and help teams catch up on their work.
- In my time here I was also a floater, meaning that I would go to whatever part of the warehouse needed help for that day and helped them get caught up with all of their work.
- Completed Bill of Ladings after each shipment was finalized.
- Achieved forklift certification and completed picker training.
Education
- Education Classes
Fall of 2014
- General Education Classes
- Education Classes
Spring of 2013
- General Education Classes
Fall of 2012
Skills
Leadership
Accountability
Friendly
Independent worker
Positive Attitude no matter the situation
Hard working
Team driven work ethic
I know how to be a great leader and take charge of a group- I have been a coach for multiple years in a variety of sports that include Football
Special Olympics Basketball
and young children’s baseball.
I am a great teacher- I have been asked multiple times to train new employees at Nebraska Furniture Mart due to my great people and leadership skills.
Timeline
Customer Service Representative
Nebraska Furniture Mart
03.2021 - CurrentRead More
Robotic Welder Operator
Siouxland Fabricating
08.2017 - 04.2018Read More
Timing Belt Operator
D&D Global
08.2016 - 08.2017Read More
Warehouse Worker
A&I Products
01.2015 - 08.2016Read More
Iowa Western Community College
from General Education Classes
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Northwestern College
from Education Classes
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Northwest Iowa Community College
from General Education Classes
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University of South Dakota
from Education Classes
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