JORDAN MARTIN
OMAHA
Summary
Seeking a position where I can integrate strategies to develop and expand existing client-driven service on behalf of employer, maximizing exceptional customer support and time management expertise.
Overview
16
16
years of professional experience
Work History
Merchandiser
PepsiCo
Omaha, NE
05.2023 - Current
- Developed and implemented merchandising strategies to optimize product placement and visibility.
- Streamlined inventory management processes, reducing stock discrepancies and improving accuracy.
- Collaborated with cross-functional teams to execute promotional activities effectively.
- Trained and mentored new team members on merchandising best practices and company standards.
Service Sales Representative
CINTAS, Professional Uniform and Facility Services
Omaha, NE
12.2020 - 11.2022
- Cultivated relationships with clients to understand needs and deliver tailored uniform solutions.
- Executed sales strategies to achieve revenue targets and expand market presence.
- Coordinated product demonstrations and presentations to showcase service offerings.
- Analyzed customer feedback to identify opportunities for service improvement and client satisfaction.
Delivery Driver
XPO
Omaha, NE
11.2019 - 12.2020
- Delivered shipments efficiently to ensure timely distribution and customer satisfaction.
- Navigated routes effectively, optimizing delivery schedules and reducing transit times.
- Inspected vehicles routinely for safety compliance and maintenance needs.
Delivery Contractor
Nebraska Furniture Mart
Omaha, NE
02.2013 - 11.2019
- Adhere to customer satisfaction protocols and transportation of items in a safe, timely manner. Pick up and drop off items implementing on time delivery, setup and removal of items according to assigned routes and time schedules. Ensure all items are complete, packed correctly, and safely delivered to the correct client.
- Collaborated with warehouse teams to streamline loading procedures and enhance efficiency.
Customer Support Analyst
Mutual of Omaha
03.2011 - 02.2013
- Utilized telephone, e-mail, and web browser to perform job duties, providing courteous, professional, and knowledgeable responses to telephone callers for Medicare program. Provided basic general and claims specific information. following established and documented policies and standard operating procedures. Assisted caller with filling out online application and submitting it electronically for processing. Completed basic call log related to phone inquiries.
Customer Service Representative
West Telemarketing
06.2010 - 03.2011
- Received Inbound calls from potential customers having questions or concerns about an existing product Utilized critical thinking to solve customer questions and concerns relying on company product specifications. Followed business practices to make relevant suggestions for additional or alternative services. Utilized state of the art digital telephony to provide exceptional service on behalf of employer and customers.
Education
Social Work
Texas Southern University
05-2010
High School Diploma - undefined
Northwest High School
05-2009
Skills
- Operate delivery truck and equipment
- Operate (certificate) forklift
- Telephony (digital phone system operation)
- Sales techniques
- Friendly and outgoing
- Visual merchandising
Timeline
Merchandiser
PepsiCo
05.2023 - Current
Service Sales Representative
CINTAS, Professional Uniform and Facility Services
12.2020 - 11.2022
Delivery Driver
XPO
11.2019 - 12.2020
Delivery Contractor
Nebraska Furniture Mart
02.2013 - 11.2019
Customer Support Analyst
Mutual of Omaha
03.2011 - 02.2013
Customer Service Representative
West Telemarketing
06.2010 - 03.2011
High School Diploma - undefined
Northwest High School
Social Work
Texas Southern University