Jordan Saldivar
Omaha,NE
Summary
Versatile Manager with a proven track record at G&G Smokeshop, enhancing store operations and team productivity. Expert in customer service and team leadership, demonstrated through dynamic event management and effective resolution of high-volume customer inquiries at Nelnet. Skilled in time management and decision-making, ensuring top-notch service and operational efficiency.
Overview
10
10
years of professional experience
Work History
Manager
G&G Smokeshop
10.2017 - Current
- Hired, trained, managed and motivated employees to be productive and engaged in work.
- Order products for the store
- Maintained professional, organized, and safe environment for employees and patrons.
- Daily Deposit sheets
- Counted over 16,000 items for inventory every two weeks with RFID reader
- Create schedule
Wedding/Event DJ
Self Employed
01.2015 - Current
- Improved event atmosphere by curating tailored playlists for a diverse range of clients and venues.
- Managed sound equipment setup and breakdown, ensuring optimal audio quality for each performance venue.
- Implemented effective time management strategies allowing proper preparation prior to each performance.
- Monitored crowd reactions adjusting setlists accordingly for an engaging experience tailored towards audience preferences.
CSR 1
Nelnet
08.2015 - 09.2017
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, helping disabled people and veterans studen loans forgiven
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
No Degree - Business Administration And Management
University of Nebraska, Lincoln
Lincoln, Nebraska, NESkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Estimates on repairs/customs
- Quickly learning new skills and training other employees
Accomplishments
Handle business relations with vendors
Manage a small local business and made the business profitable
Manage our daily/monthly accounting
Timeline
Manager
G&G Smokeshop
10.2017 - Current
CSR 1
Nelnet
08.2015 - 09.2017
Wedding/Event DJ
Self Employed
01.2015 - Current
No Degree - Business Administration And Management
University of Nebraska, Lincoln
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