Jorge Campos Ibarra

• Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
• Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
• Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
• Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.

Made sure my team would meet our branch sales goals and 100% customer satisfaction. Ran a teller drawer, opened DDA accounts, personal loans while making sure the branch met our organizational goals.

Take full and complete applications from potential mortgage customers. Guide them through the lending process and evaluate their financial situation while making sure to follow compliance and regulations.