JOSEPH BERTSCH
Omaha
Summary
I am a reliable member to any team, ready to take on challenges using problem solving skills and thinking critically. And I utilize my task prioritization skills to help my team succeed.
Results-driven Computer Science professional with good technical skills, firm grasp of business needs and understanding of user requirements gathering. Assesses risks, troubleshoots problems, and conducts tests. Excellent communication and planning abilities.
Overview
8
8
years of professional experience
Work History
Retail Manager
Continental Pool & Spa
Omaha, NE
04.2022 - Current
- Created customer-centered shopping environment, promoting top-quality customer service standards and timely resolution of complaints.
- Trained and mentored employees to maintain friendly demeanor, provide professional service and uphold company values.
- Addressed escalated customer service issues and worked directly with customers to provide assistance and restore satisfaction.
Technical Support Intern
Infinet Solutions
Omaha, NE
09.2023 - 12.2023
- Participated in brainstorming sessions, meetings and team trainings.
- Educated customers on simple methods to solve common software and hardware issues.
- Resolved basic customer issues, escalating critical concerns to support supervisor for remediation.
Cashier
Arby's
Omaha, NE
10.2017 - 09.2023
- Engaged customers in pleasant conversation while completing cash register transactions.
- Informed customers of promotions and special offers to increase sales.
- Kept clean, organized and well-stocked checkout areas.
Education
Bachelor of Computer Science - Video Game Concentration
University of Nebraska At Omaha
Omaha, NE11-2026
High School - General Education
Millard West High School
Omaha, NE05.2020
Skills
- Customer Support
- Troubleshooting Methods
- Issue Reporting and Escalation
- Help Desk Support
- Tech-Savvy
- Friendly and Patient
- Problem-Solving
- Store operations
- Customer service
- Software development
- Object-oriented programming
Accomplishments
Headed a class group project in the creation of a website, where I monitored and created the backend side of the website while communicating and coordinating the frontend work for the group.
LANGUAGE
English
Native
Timeline
Technical Support Intern
Infinet Solutions
09.2023 - 12.2023
Retail Manager
Continental Pool & Spa
04.2022 - Current
Cashier
Arby's
10.2017 - 09.2023
Bachelor of Computer Science - Video Game Concentration
University of Nebraska At Omaha
High School - General Education
Millard West High School