JOSIE FANNING
Eagle
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the banking and retail industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with customers. Eager to learn and improve on a daily basis while motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses. Eager to learn and improve on a daily basis.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Exchange Bank
10.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Guest Service Advocate
Target
02.2021 - 11.2023
- Balanced safe, prepared tills and prepared register bags for next sales date.
- Prepared bank deposits.
- Greeted each customer and solved all issues and complaints via face-to-face, through email or on phone.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Trained junior team members in customer service strategies and property policies.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Filled multiple positions around store when staffing was low including: fulfillment, inbound, style, cart attendant, and Starbucks.
Maintenance Foreman
3 Dogs & A Girl
10.2020 - 02.2021
- Directed crew members in completing landscaping tasks such as trimming, edging, weeding and pruning
- Communicated with managers to resolve issues needing attention on customer property
- Completed daily timesheets for team and submitted to managers
- Organized worker schedules and supervised loading of tools and equipment on work trailers to prepare for upcoming workday
- Trained and instructed new crew members to teach proper use of landscape equipment, maintenance practices and safety procedures
- Fertilized, cultivated and weeded soil to deliver steady supply of nutrients to plants
- Performed planting, watering, mulching, edging and other landscaping duties
- Cleared pathways of overgrowth, debris and snow to reduce hazards.
Landscape Maintenance Worker
Lincoln Landscaping Company
05.2020 - 08.2020
- Cleared pathways of overgrowth, debris and snow to reduce hazards
- Trimmed shrubbery and trees to help plants produce more flowers and fruit to benefit wildlife
- Read and followed landscaping plans to install plants and fixtures for residences and businesses
- Arranged shrubs and flowers to create landscape effects
- Maintained grounds by trimming, weeding and general clean-up.
Grounds Crew Worker
3 Dogs And A Girl
06.2018 - 09.2019
- Planted bulbs, trees, bushes and flowers for residential and commercial clients.
- Maintained grounds by trimming, weeding and general clean-up.
- Performed planting, watering, mulching and edging of lawns.
- Operated landscaping equipment with focus on safety and machine longevity.
- Transferred materials to designated areas using hand trucks, electric carts and wheelbarrows.
Dietary Aide
Five Star Senior Living
02.2018 - 10.2018
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
- Maintained strict levels of cleanliness for tables, floors and prep areas.
- Assisted in maintaining dry storage areas and handling unpacking, dating and rotating of food and non-food supplies as directed.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
Associate of Business - Business
Southeast Community College Area
Lincoln, NE05.2023
Associate of Science - Business
Southeast Community College Area
Lincoln, NE05.2023
Associate of Arts - Business
Southeast Community College Area
Lincoln, NE05.2023
Online Certification - Floriculture
Benz School of Floral Design
College Station, TX05.2019
High School Diploma -
Waverly High School
Waverly, NE05.2019
Skills
- Handling Escalations
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Customer Service and Assistance
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
Timeline
Customer Service Representative
Exchange Bank
10.2022 - Current
Guest Service Advocate
Target
02.2021 - 11.2023
Maintenance Foreman
3 Dogs & A Girl
10.2020 - 02.2021
Landscape Maintenance Worker
Lincoln Landscaping Company
05.2020 - 08.2020
Grounds Crew Worker
3 Dogs And A Girl
06.2018 - 09.2019
Dietary Aide
Five Star Senior Living
02.2018 - 10.2018
Associate of Business - Business
Southeast Community College Area
Associate of Science - Business
Southeast Community College Area
Associate of Arts - Business
Southeast Community College Area
Online Certification - Floriculture
Benz School of Floral Design
High School Diploma -
Waverly High School
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