Joyce Smart
Omaha
Overview
7
7
years of professional experience
Work History
Leasing Agent
View House
Omaha, NE
04.2022 - 02.2023
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
Receptionist
Baxter Subura
Omaha, NE
01.2019 - 02.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Customer Service Associate
Younkers
Omaha, NE
01.2016 - 12.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Tech High
Omaha, NE05.1964
Timeline
Leasing Agent
View House
04.2022 - 02.2023
Receptionist
Baxter Subura
01.2019 - 02.2021
Customer Service Associate
Younkers
01.2016 - 12.2018
High School Diploma -
Tech High