Juan Carlos Romero Pacheco
Kearney
Summary
Dynamic customer service professional recognized for enhancing satisfaction through effective issue resolution and team collaboration. Proven ability to implement operational improvements that drive efficiency and engagement.
Overview
4
4
years of professional experience
Work History
Unemployed
Acquiring Permanent Resident/Social Security Cards
Floridablanca, Santander Colombia / Kearney, NE
02.2025 - Current
- Legally arrived in the United States of America.
- Completed I-485 documentation, medical exam, biometrics, and in-person interview with USCIS in Omaha, NE, securing permanent resident status.
- Obtained approval for permanent resident status from USCIS, leading to issuance of permanent resident card and Social Security Card.
- Enrolled in English as a Second Language classes at Central Community College in Kearney, NE
Head of Service and Wait Staff
Espinosa Restaurant
Bucaramanga, Santander, Colombia
10.2022 - 02.2025
- Managed daily operations, enhancing customer service and satisfaction.
- Trained and supervised staff, upholding high service standards across the team.
- Developed and implemented new service protocols for improved efficiency.
- Resolved customer complaints promptly to enhance dining experience.
- Collaborated with management to design promotional events that boosted patron engagement.
- Identified training needs within the team and arranged appropriate development activities accordingly.
- Created strategies for improving customer service levels in line with business objectives.
Education
High School Diploma -
Colegio Fernando De Aragon
Bucaramanga, Santander, Colombia12-2021
Skills
- Customer relationship management
- Customer service
- Issue resolution
- Problem solving
- Planning
- Organizational skills
- Time management
- Multitasking Abilities
- Team collaboration
- Effective communication
- Oral communication
- Interpersonal communication
- Attention to detail
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Unemployed
Acquiring Permanent Resident/Social Security Cards
02.2025 - Current
Head of Service and Wait Staff
Espinosa Restaurant
10.2022 - 02.2025
High School Diploma -
Colegio Fernando De Aragon