Juan G Guevara Moncayo
Omaha
Summary
Dynamic sales professional with a proven track record at all of my previous jobs. Exceling in upselling strategies and customer service. Skilled in closing deals and building rapport, I consistently exceeded sales goals while leveraging industry expertise. Bilingual in Spanish and English, I thrive in fast-paced environments, driving growth and fostering long-term client relationships.
Overview
29
29
years of professional experience
Work History
Sales Advisor
Mi Pais Distributor
08.2021 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Demonstrated features, answered questions and offered solutions.
- Responded to in-person and telephone requests for information about company offerings.
- Set and achieved company defined sales goals.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Developed, maintained and utilized diverse client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Trained new employees on customer service, money handling and organizing strategies.
- Informed customers of promotions to increase sales productivity and volume.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Contributed to team objectives in fast-paced environment.
- Presented professional image consistent with company's brand values.
- Stayed current on company offerings and industry trends.
- Built relationships with customers and community to promote long term business growth.
- Attended monthly sales meetings and quarterly sales trainings.
- Contributed to event marketing, sales and brand promotion.
- Negotiated prices, terms of sales and service agreements.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Restaurant Owner
Torteria La Michoacana
02.1997 - Current
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Recruited, hired, and trained talented staff to fill vacancies.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Supervised daily activities of restaurant and 15 employees.
- Managed payroll, daily deposits, and cost controls.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
- Maintained positive relationships with local community and government officials.
- Planned and executed strategies to increase customer loyalty and retention.
- Developed and implemented comprehensive business plan to maximise restaurant success.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Purchased food and cultivated strong vendor relationships.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Oversaw food preparation and monitored safety protocols.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Motivated staff to perform at peak efficiency and quality.
Sales Coordinator
Beraka Imports
07.2019 - 07.2021
- Met existing customers to review current services and expand sales opportunities.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Generated advertising brochure for vendor use.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Built diverse and consistent sales portfolio.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Consulted with businesses to supply accurate product and service information.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Recorded accurate and efficient records in customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Set and achieved company defined sales goals.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Developed, maintained and utilized diverse client base.
- Trained new employees on customer service, money handling and organizing strategies.
Sales Advisor
Comercializadora Del Midwest
08.2014 - 07.2019
- Maintained current knowledge of evolving changes in marketplace.
- Achieved or exceeded company-defined sales quotas.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Kept detailed records of daily activities through online customer database.
Sales Advisor
Promex Ltd
07.2009 - 07.2014
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Kept detailed records of daily activities through online customer database.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Achieved or exceeded company-defined sales quotas.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Set and achieved company defined sales goals.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Recorded accurate and efficient records in customer database.
Education
Professional Technician - Business Administration And Management
Instituto Tecnico De Turismo
Mexico City , Mexico09-1995
Skills
- Upselling strategies
- Competitor analysis
- Proficient in Google Email, Word, Excell, Mas 200, Quickbooks
- Objection handling
- Sales strategies
- Sales background
- Performance tracking
- Sales experience
- Industry expertise
- Territory management
- Customer service experience
- Upselling products
- Closing deals
- Sales demonstration
- Sales training
- Building rapport
- FLUENT IN Spanish and English
Languages
Spanish
Native or Bilingual
English
Professional Working
French
Elementary
Timeline
Sales Advisor
Mi Pais Distributor
08.2021 - Current
Sales Coordinator
Beraka Imports
07.2019 - 07.2021
Sales Advisor
Comercializadora Del Midwest
08.2014 - 07.2019
Sales Advisor
Promex Ltd
07.2009 - 07.2014
Restaurant Owner
Torteria La Michoacana
02.1997 - Current
Professional Technician - Business Administration And Management
Instituto Tecnico De Turismo