Julia Maaske
Omaha,NE
Summary
Personable and upbeat with excellent communication and organizational skills, ensuring smooth guest experiences and efficient table management. Knowledgeable about providing exceptional customer service and multitasking, while handling reservations and seating arrangements. Dedicated to creating welcoming atmosphere and enhancing overall guest satisfaction.
Overview
3
3
years of professional experience
Work History
Hostess
Jams American Grill
11.2021 - 07.2024
- Monitoring seating area and checking restrooms regularly to keep spotless
- Working with front of house staff to move tables and adjust seating to accommodate groups with special requests
- Using cash registers and credit card machines to cash out customers
- Answering customer questions about hours, seating, and menu information
- Resolving guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Training new hostesses on customer service best practices and restaurant policies to maintain high standards of service
- Cross-trained to handle different restaurant roles, including expo and to-go stations
Education
High School Diploma - Business Administration
College of Charleston
Charleston, SC05-2028
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Interactive communication skills
- Customer service expertise
Community Service
- American Heart Association, Sweetheart, Educates and empowers high school girls while remaining engaged in the American Heart Association's Mission, 20
- Heartland Family Services Student League, Member of Student League & Junior Friends, Nomination Based Position, 30
- WE-SIDE, Nomination Based Position, Helps ensure inclusion for everyone
- Hope Squad, Increase inclusion and connectedness in schools by learning how to provide friendship, encouragement, and support for students who may be bullied or feel isolated. Trained to refer student peers to a trusted adult for help.
Extracurriculars
- Track
- DECA
Timeline
Hostess
Jams American Grill
11.2021 - 07.2024
High School Diploma - Business Administration
College of Charleston
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