Currently a support specialist with a strong focus on customer service and effective communication. Proficient in resolving healthcare inquiries while ensuring HIPAA compliance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Support Specialist
Faith Health
11.2025 - Current
Provided customer support for healthcare inquiries and resolved issues efficiently.
Documented patient interactions and maintained records.
Adapted quickly to new workflows
Communicated with Doctors and Scheduling to coordinate Patient appointments
Pharmacy Technician
Marks Pharmacy
02.2023 - 10.2025
Dispensed medications while following safety protocols and pharmacy regulations.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Assisted in maintaining a clean and organized work environment.
Optician
Lifetime Eyecare
08.2022 - 02.2023
Assisted patients in selecting eyewear based on vision needs and lifestyles.
Maintained inventory of frames and lenses.
Calibrated seg heights, vertex, and pupillary distance to customize eyeglass.