Kaelie Benson
Hoskins
Summary
Currently a support specialist with a strong focus on customer service and effective communication. Proficient in resolving healthcare inquiries while ensuring HIPAA compliance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Support Specialist
Faith Health
2025.11 - Current
- Provided customer support for healthcare inquiries and resolved issues efficiently.
- Documented patient interactions and maintained records.
- Adapted quickly to new workflows
- Communicated with Doctors and Scheduling to coordinate Patient appointments
Pharmacy Technician
Marks Pharmacy
2023.02 - 2025.10
- Dispensed medications while following safety protocols and pharmacy regulations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Assisted in maintaining a clean and organized work environment.
Optician
Lifetime Eyecare
2022.08 - 2023.02
- Assisted patients in selecting eyewear based on vision needs and lifestyles.
- Maintained inventory of frames and lenses.
- Calibrated seg heights, vertex, and pupillary distance to customize eyeglass.
- Verified and updated patient records.
Education
No Degree -
Midland University
Fremont,NEHigh School Diploma -
Cambridge High School
Cambridge, NE2019-05
Skills
- Customer service
- Multitasking
- Problem-solving skills
- Confidentiality and HIPAA
- Computer skills
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Support Specialist
Faith Health
2025.11 - Current
Pharmacy Technician
Marks Pharmacy
2023.02 - 2025.10
Optician
Lifetime Eyecare
2022.08 - 2023.02
No Degree -
Midland University
High School Diploma -
Cambridge High School