Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Kaherine Sanchez

Omaha

Summary

Team-oriented Bakery Clerk experienced in weighing, packaging, and labeling bakery products and refilling and rotating items to maintain well-stocked inventory. Friendly and reliable individual with solid organizational and prioritization abilities paired with excellent customer service skills. Dependable individual with willingness to learn and perform new tasks. A responsible and friendly bakery team member makes customers feel welcome, listens to their needs, and promotes merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking, and punctual with excellent interpersonal and organizational skills. Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

8
8
years of professional experience

Work History

Bakery Team Member

Whole Foods Market Inc
Omaha
03.2024 - Current
  • Responded promptly to customer inquiries regarding bakery products.
  • Packaged baked goods for sale in store or delivery.
  • Resolved customer complaints courteously and efficiently.
  • Provided excellent customer service by addressing inquiries promptly and professionally.
  • Followed health codes and safety regulations when handling food products.
  • Stocked shelves with freshly-baked goods while rotating older items to the front of the display case.
  • Assisted in training new team members in bakery operations.
  • Monitored temperatures of ovens, freezers, refrigerators and other equipment on a regular basis.
  • Received orders from customers and fulfilled them accurately.
  • Maintained a clean work environment throughout shift including sanitizing surfaces and washing dishes.
  • Assisted with special orders from customers requiring unique ingredients or decorations.
  • Prepared doughs, batters, fillings, icings and other bakery items according to recipes.
  • Decorated cakes with icing, writing messages as requested by customers.
  • Weighed out ingredients for recipes according to standards set by management team.
  • Performed opening and closing duties such as restocking supplies and cleaning up work area at end of shift.
  • Provided excellent customer service to foster satisfaction and loyalty.
  • Listened to guests to understand needs and help each person select optimal products and services.
  • Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
  • Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
  • Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
  • Greeted incoming patrons, offered menu advice and documented order details and special preferences.
  • Arranged baked goods in attractive displays inside bakery cases to increase sales.
  • Prepared and packaged bakery goods for display and sale.
  • Cleaned baking equipment, utensils, and work areas according to hygiene standards.
  • Offered product recommendations and provided information on bakery items to customers.
  • Used bread slicers and other bakery equipment to handle high-volume operations needs.
  • Wrapped, weighed, and priced bakery items, ensuring accurate labeling.
  • Operated point-of-sale system to receive cash or credit card payments and issue receipts.
  • Took custom cake and bakery orders, ensuring all details were accurately recorded.
  • Conducted inventory checks and restocked bakery supplies and ingredients.
  • Maintained a clean and organized bakery area, complying with health and safety regulations.
  • Maintained cleaning equipment in good working condition.
  • Stocked cleaning supplies in designated areas.
  • Used cleaning chemicals following proper guidelines.
  • Cleaning windows, walls, furniture and fixtures.
  • Followed health codes while performing cleaning duties.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Greeting customers in a friendly manner, taking orders accurately and efficiently.
  • Provided customer service by greeting patrons, taking orders, and answering questions about menu items.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Provided friendly customer service while taking orders and responding to inquiries.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Operated cash registers to process customer payments.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Kept up-to-date records of sales transactions using point-of-sale systems.
  • Ground beans for espresso shots according to individual customer specifications.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
  • Maintained a positive attitude and strong work ethic throughout each race season.
  • Illustrated solid work ethic and commitment through consistent attendance.
  • Served as a role model for other employees by demonstrating exceptional work ethic and dedication.
  • Demonstrated strong work ethic by arriving early to sets and staying late if necessary for reshoots or retakes.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Created an atmosphere that fostered a strong work ethic while promoting good sportsmanship.

Front End Cashier

Lowes Home Improvment
Peoria
09.2021 - 12.2023
  • Greeted customers warmly and asked if they needed help.
  • Stocked shelves with merchandise and ensured that displays were organized attractively.
  • Cross-checked price tags against scanned items to ensure accuracy of total purchase amount.
  • Dealt courteously with irate or difficult customers in order to defuse potentially volatile situations.
  • Organized shopping carts for customers after their purchases had been completed.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Followed company security procedures for handling large sums of money.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Performed other duties as assigned by management.

Front End Associate

Walgreens
Peoria
11.2022 - 05.2023
  • Stocked shelves with new inventory according to established guidelines.
  • Provided product knowledge to customers as needed.
  • Greeted customers warmly upon arrival and identified their needs.
  • Maintained cleanliness of sales floor, including sweeping, dusting, and mopping as needed.
  • Ensured all products were correctly priced and tagged before stocking shelves.
  • Checked expiration dates on perishable items to ensure freshness.
  • Replenished supplies such as bags, boxes, and tissue paper, as needed throughout the day.
  • Assisted customers in locating products on the shelf or in the backroom.
  • Rotated stock from older to newer product when necessary to ensure quality control standards.
  • Restocked damaged goods onto shelves after repairs had been made.
  • Unloaded delivery trucks and verified contents against invoices.
  • Inspected returned merchandise for damage prior to restocking shelves.
  • Implemented loss prevention strategies to minimize shrinkage.
  • Attached price labels to products and updated sales floor signs.
  • Reviewed sales promotion information and plan-o-grams to follow for product display.
  • Arranged product on shelves following merchandising guidelines.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Recognized by management for providing exceptional customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Front End Associate

Panda Express
Peoria
10.2018 - 02.2020
  • Greeted customers warmly upon arrival and identified their needs.
  • Greeted customers and provided assistance with product selection.
  • Processed customer transactions and provided excellent customer service.
  • Ensured sanitation protocols were met according to food safety guidelines.
  • Ensured compliance with health regulations concerning food safety standards.
  • Adhered to all company policies regarding food safety practices.
  • Maintained kitchen cleanliness, hygiene standards and food safety regulations.
  • Adhered to company policies regarding food safety practices.
  • Ensured compliance with food safety regulations when handling food items.

Cashier

McDonald's
Peoria
08.2017 - 03.2018
  • Ensured compliance with all safety regulations within the store environment.
  • Followed company security procedures for handling large sums of money.
  • Resolved customer complaints professionally in accordance with company policy.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Education

High School Diploma -

Peoria High School
Peoria, IL
05-2019

Skills

  • Customer service
  • Food safety
  • Inventory management
  • Point-of-sale operation
  • Baking techniques
  • Product packaging
  • Cash handling
  • Health code compliance
  • Effective communication
  • Attention to detail
  • Inventory stocking
  • Production Assistance
  • Safety and compliance
  • Cleaning

Languages

English
Native/ Bilingual
Spanish
Professional

References

References available upon request.

Timeline

Bakery Team Member

Whole Foods Market Inc
03.2024 - Current

Front End Associate

Walgreens
11.2022 - 05.2023

Front End Cashier

Lowes Home Improvment
09.2021 - 12.2023

Front End Associate

Panda Express
10.2018 - 02.2020

Cashier

McDonald's
08.2017 - 03.2018

High School Diploma -

Peoria High School

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Kaherine Sanchez