Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaleigh Brown

Bellevue

Summary

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Professional in quality assurance with strong skills in inspection, testing, and process optimization. Known for ensuring standards compliance and improving product consistency through collaboration and adaptability. Possess keen attention to detail, excellent problem-solving abilities, and commitment to team success. Reliable and flexible, consistently delivering high-quality results amidst changing requirements.

Overview

9
9
years of professional experience

Work History

Quality Control Inspector

3M
09.2024 - Current
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Completed precise measurements using special tools.
  • Identified and documented quality discrepancies for management to develop resolutions.

Customer Service Agent

Unifi
12.2023 - 09.2024
  • Provided exceptional customer service with empathetic listening and effective problem-solving skills.
  • Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
  • Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
  • Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
  • Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
  • Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
  • Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
  • Collaborated with team members to achieve high levels of performance in demanding situations.
  • Conducted thorough ticket verification to maintain airline security standards and prevent fraud incidents.
  • Contributed to overall revenue growth by promoting ancillary services such as upgrades and additional fees when applicable.

Fraud and Dispute, Senior Specialist

First National Bank Omaha
01.2023 - 12.2023
  • Improved customer trust by promptly addressing and resolving reported instances of fraud.
  • Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
  • Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
  • Maintained detailed records of all detected fraud incidents for future reference and analysis.
  • Identified trends in fraudulent activities through data analysis, which informed updates to anti-fraud strategies.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Collaborated with cross-functional teams to develop and implement effective anti-fraud policies.
  • Enhanced company security with advanced fraud monitoring systems and tools.
  • Facilitated cross-departmental workshops on fraud prevention, fostering culture of awareness and vigilance.
  • Analyzed emerging fraud trends to adjust monitoring systems accordingly, staying ahead of potential threats.
  • Enhanced detection of synthetic identity fraud through targeted analysis and pattern recognition.
  • Advised senior management on fraud risk management strategies, influencing company-wide policies.
  • Enhanced fraud detection accuracy by developing and implementing advanced analytical models.
  • Oversaw daily fraud monitoring activities, ensuring continuous protection for customers.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

Lead Quality Assurance Auditor

PetIQ
02.2020 - 01.2023
  • Audited activities of workers on production lines and shipping and receiving.
  • Compared quantity, quality and labeling of customer orders to check accuracy and completeness.
  • Enhanced product quality by conducting thorough audits and identifying areas for improvement.
  • Gathered and reviewed current data to determine areas in need of improvement.
  • Trained and reviewed work of junior personnel on departmental responsibilities.
  • Completed timely quality reports highlighting deficiencies and recommending corrective actions.
  • Educated and oriented employees to improve compliance with quality control protocols.
  • Outlined recommendations for correcting deficiencies in SOP's or SWI's.
  • Performed continuous random spot reviews of daily log pages, non-routine and work package contents for completeness, correct use of appropriate references and approved data.
  • Verified manufacturing team compliance with quality control processes to help minimize rework and keep costs low.

Customer Service Representative

Walmart
02.2017 - 01.2020
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Educated employees on register use, merchandising, and customer service.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Assisted customers by answering questions and fulfilling requests.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Led cashiers and associates in providing thoughtful customer service.

Education

High School Diploma -

Ottumwa High School
Ottumwa, IA
05-2016

Skills

  • Quality assurance
  • Visual inspection
  • Product inspection
  • Visual inspections
  • Defect identification
  • Inspection documentation
  • Inspections and reviews
  • Quality processes
  • Inspection procedures
  • Quality control planning

Timeline

Quality Control Inspector

3M
09.2024 - Current

Customer Service Agent

Unifi
12.2023 - 09.2024

Fraud and Dispute, Senior Specialist

First National Bank Omaha
01.2023 - 12.2023

Lead Quality Assurance Auditor

PetIQ
02.2020 - 01.2023

Customer Service Representative

Walmart
02.2017 - 01.2020

High School Diploma -

Ottumwa High School

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Kaleigh Brown