Kaniya Cody
Decatur
Summary
Dynamic Customer Support Specialist with proven success at Codyland Vacations LLC, enhancing customer satisfaction through exceptional problem-solving and empathetic communication. Skilled in CRM software and adept at managing high call volumes, I foster strong client relationships that drive repeat business and positive feedback.
Overview
5
5
years of professional experience
Work History
Customer Support Specialist
Codyland Vacations LLC
08.2020 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
Inbound Call Center Representative
AT&T Call Center
06.2021 - 06.2022
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information.
Customer Service Cashier
Six Flags Over GA
05.2020 - 09.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payments.
- Maintained clean and tidy checkout area.
- Redeemed coupons to discount purchases.
Education
High School Diploma -
Pebblebrook HighSchool
Mableton, GA06-2021
Skills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- CRM software
- Data entry
- Call center experience
- Ticket management
- Active listening
- Appointment scheduling
- Payment processing
- Time management
- Multitasking and organization
- Empathy and patience
- Customer service excellence
- Team collaboration
- Email communication
- Analytical thinking
- Decision-making
Timeline
Inbound Call Center Representative
AT&T Call Center
06.2021 - 06.2022
Customer Support Specialist
Codyland Vacations LLC
08.2020 - Current
Customer Service Cashier
Six Flags Over GA
05.2020 - 09.2020
High School Diploma -
Pebblebrook HighSchool
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