Summary
Overview
Work History
Education
Skills
Timeline
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Karen Currie

Norfolk

Summary

Dynamic customer service professional, excelling in problem resolution and relationship building. Adept at enhancing customer satisfaction through active listening and critical thinking, I consistently deliver exceptional support while managing high-stress situations effectively. Committed to fostering positive experiences and driving service excellence.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Kohl's
03.2024 - 09.2025
  • Assisted customers with inquiries, providing accurate information and support.
  • Resolved customer complaints effectively to enhance satisfaction levels.
  • Learned company policies and procedures to deliver consistent service.
  • Collaborated with team members to improve workflow efficiency.
  • Maintained a positive attitude while managing high-volume customer requests.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Server

Whiskey Creek® Wood Fire Grill
12.2023 - 03.2024
  • Provided exceptional customer service by promptly addressing guest inquiries and concerns.
  • Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
  • Collaborated with kitchen staff to ensure timely delivery of food and beverages to customers.
  • Demonstrated adaptability by efficiently managing multiple tables during peak service hours.

Cook/Prep Cook

Dismal River Golf Club
04.2022 - 08.2022
  • Prepared diverse menu items following established recipes and presentation standards.
  • Operated kitchen equipment, ensuring proper use and maintenance to uphold safety standards.
  • Collaborated with team members to streamline food preparation processes for efficiency.
  • Assisted in inventory management, tracking supplies to prevent shortages or waste.
  • Maintained cleanliness and organization of workstations, adhering to health regulations.
  • Adapted quickly to changing demands during peak hours while maintaining service excellence.

In-Home Caregiver

Ted Herrick
05.2013 - 01.2020
  • Provided compassionate personal care, assisting with daily activities and promoting client comfort.
  • Administered medications and monitored health conditions, ensuring adherence to care plans.
  • Developed personalized care strategies based on client needs and preferences, enhancing overall well-being.
  • Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
  • Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.

Education

Associate of Arts - Business Administration

Northeast Community College
Norfolk, NE
05-2026

High School Diploma -

North Platte High Scool
North Platte, NE
05-2011

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Complaint resolution
  • Payment processing
  • Customer satisfaction measurement

Timeline

Customer Service Representative

Kohl's
03.2024 - 09.2025

Server

Whiskey Creek® Wood Fire Grill
12.2023 - 03.2024

Cook/Prep Cook

Dismal River Golf Club
04.2022 - 08.2022

In-Home Caregiver

Ted Herrick
05.2013 - 01.2020

Associate of Arts - Business Administration

Northeast Community College

High School Diploma -

North Platte High Scool

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Karen Currie