Karen Medina-Mar
Columbus,NE
Summary
Motivated professional with a proven track record in effectively managing and monitoring eligibility information for both individual members and groups. Highly skilled in facilitating program approval or denial through thorough qualifications assessments, fact-checking, and meticulous record-keeping. Committed to promoting positive customer outcomes through dynamic communication and exemplary engagement skills. Known for exceptional organizational abilities and successfully managing multiple priorities with a positive attitude. Willing to take on additional responsibilities to ensure team goals are met. Passionate about securing an entry-level position and eager to contribute to team success in achieving company objectives. Supportive eligibility specialist with extensive experience in engaging with applicants and providing dedicated service. Bilingual professional with a strong aptitude for maintaining accurate records, scheduling appointments, and handling various administrative responsibilities.
Overview
9
9
years of professional experience
1
1
Certification
2
2
Languages
Work History
Dispatcher/Office Administrative Assistant
DAK Trucking
Columbus, NE
06.2021 - Current
- Directed dispatching, routing, and tracking of 1 fleet vehicles.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Negotiated with vendors for better rates on communication equipment, improving budget efficiency.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic database.
Certified Application Counselor
Good Neighbor
Columbus, NE
08.2020 - 06.2021
- Maintained records of applicants and shared reports with team members and management
- Communicated with individuals to gather information or provide updates for corrections
- Responded to member or group questions and verified enrollment status
- Communicated with people from various cultures and backgrounds on application process
- Documented all communication with applicants and inputted information into system using Excel
- Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options
- Used files and word doc to maintain over 5+ candidate files and file notes
- Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance, such as SNAP, MEDICAID, MARKETPLACE INSURANCE, ETC
- Scheduled appointments with applicants to gather information and explain benefits processes
- Interviewed applicants and explained scope of different available benefits
- Reviewed applications for different aid programs and determined which qualification criteria for individuals
- Inputted all gathered information and researched data on applicants into computer system using Excel
Teller/ATM Custodian/Vault Keeper
Us bank
Columbus, NE
09.2017 - 09.2019
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Assistant Manager
Cato Fashions
Columbus, NE
05.2016 - 04.2017
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Monitored security and handled incidents calmly
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources
Education
High School Diploma -
Columbus High School
Columbus, NE 05.2025 - 05.2025
Central Community College
Skills
- Financial Statement Oversight
- Operational Dispatch Oversight
- Detail-Oriented Data Input
- Client Relationship Management
- Advanced Excel Proficiency
- Skilled in Microsoft Word Applications
- Visual Communication Expertise
- Crisis Intervention
- Clinical Hospital Experience
- Patient Communication Translation
- Data Cross-Checking
- Analytical Report Composition
Certification
CAC, 10/01/20, 10/31/21
Timeline
High School Diploma -
Columbus High School
05.2025 - 05.2025
Dispatcher/Office Administrative Assistant
DAK Trucking
06.2021 - Current
Certified Application Counselor
Good Neighbor
08.2020 - 06.2021
Teller/ATM Custodian/Vault Keeper
Us bank
09.2017 - 09.2019
Assistant Manager
Cato Fashions
05.2016 - 04.2017
CAC, 10/01/20, 10/31/21
Central Community College
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