Karen Webb
Lincoln
Summary
Accomplished Retail Assistant Manager and Kitchen Manager with a proven track record at Sam's Club and Applebee's. Expert in boosting sales through strategic merchandising and reducing costs by optimizing inventory management. Skilled in staff development and fostering teamwork, ensuring high levels of customer satisfaction and operational efficiency. Demonstrated ability to lead with decisiveness and foster collaboration.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Retail Assistant Manager
Sam's Club
04.2017 - Current
- Controlled store inventory
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Review applications, conduct interviews and onboarding process.
- Boosted sales performance with strategic merchandising plans and promotional displays.
- Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
- Assist employees with ethics concern and find the best solution for both parties.
Kitchen Manager
Applebee's Neighborhood Grill & Bar
01.2007 - 03.2017
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Conduct interviews and start the hiring process from beginning to end.
Education
Hotel And Tourism Management
San Martin De Porres University
Lima, Peru12-2006
Skills
- Merchandise display
- Store operations
- Customer engagement
- Retail operations
- Staff development
- Employee scheduling
- Sales strategy development
- Process and procedure development
- Sales monitoring
- Teamwork and collaboration
- Computer skills
- Customer service
- Decision-making
- Work Planning and Prioritization
- Problem resolution
- Team leadership
- Managing operations and efficiency
- Negotiation and conflict resolution
- Good judgment
- Team development
- Performance evaluations
- Employee coaching and mentoring
- Performance reviewing
Accomplishments
- Supervise team of 140 staff members.
- Achieved 20% sales growth in my areas by creating plans with accuracy and efficiency.
- Promoted 4 employees withing the last 2 years to Lead roles.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Retail Assistant Manager
Sam's Club
04.2017 - Current
Kitchen Manager
Applebee's Neighborhood Grill & Bar
01.2007 - 03.2017
Hotel And Tourism Management
San Martin De Porres University
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