KARI SABAN
Lincoln
Summary
Dynamic professional with extensive experience in claims investigation and quality care management at Auto-Owners Insurance. Proven ability in decision-making and conflict resolution, enhancing client satisfaction and operational efficiency. Skilled in training and mentoring teams, ensuring high standards in service delivery and compliance with regulations. Proficient in Care Management and Property Management, with a track record of optimizing service delivery and property operations. Expertise in coordinating care plans and managing tenant relations to ensure high satisfaction levels. Strong analytical skills utilized to assess needs and implement solutions that drive efficiency. Focused on achieving measurable results and enhancing organizational effectiveness.
Overview
8
8
years of professional experience
Work History
Field Claims Adjuster
Auto-Owners Insurance
Lincoln
01.2024 - 05.2025
- Investigated claims to determine validity and extent of damages.
- Advised clients on coverage options and claims processes.
- Conducted field investigations, including on-site inspections of property damage.
- Processed paperwork for payment of claims in accordance with state regulations.
Co-Owner/Operator
KC Best Masonry
Lincoln
03.2018 - 12.2023
- Managed daily operations of masonry projects and ensured high-quality workmanship.
- Supervised a team of masons to maintain efficient workflow on job sites.
- Coordinated project timelines and resources to meet client expectations effectively.
- Developed strong client relationships through effective communication and service delivery.
Care Manager
Home Care Partners
Lincoln
07.2022 - 09.2023
- Manage over 20 high-risk patients with multiple chronic conditions and improve patient outcomes while coordinating transitional care, prioritizing communication, and providing excellent customer service.
- Supervised over 40 caregivers and provided all of their training courses and ongoing education.
- Developed and maintained all client care plans and performed at least monthly assessments.
Director of Quality Care & Marketing Coordinator/recruiter
Right at Home
Lincoln
10.2021 - 06.2022
- Promoting, responsible for staffing needs, and part of managerial team for in-home care agency.
- Ensured proper training for staff, overlooked office operations, and confirmed clients' needs were met and exceeded in services performed.
Office & Human Resources Manager
Real Estate With Integrity
New Berlin
01.2017 - 09.2021
- Performed all office and human resources duties for small real estate business.
- Worked directly with the owner to assist with purchasing multi-family properties, overseeing extensive renovations, and renting units to new tenants.
- Handled all accounts payable, accounts receivable and financial tasks necessary.
Education
BACHELOR OF SCIENCE - NURSING
Grand View College
Des Moines, IA, US12.2005
Skills
- Communication & Documentation
- Leadership & Motivation
- Organization & Delegation
- Budgets, Financials, Payroll & Accounts Payables and Receivables
- Training, Mentoring & Providing Ongoing Education
- Hiring, Evaluating & Supervising
- Decision Making & Problem Solving
- Conflict Resolution
- Case management
- Care plans
- Property management
- Utilization management
- Claims investigation
- Loss assessment
- Policy analysis
- Customer relationship management
- Time management
- Professional ethics
- Active listening
- Critical thinking
- Quality assurance
- Property inspections
Assessments
- Office manager, Proficient, 10/01/22
- Written communication, Proficient, 11/01/23
- Recruiting, Proficient, 07/01/23
- Customer focus & orientation, Proficient, 11/01/23
- Case management & social work, Proficient, 10/01/23
- Medical receptionist skills, Proficient, 06/01/23
- Work style: Reliability, Proficient, 10/01/22
- Spreadsheets with Microsoft Excel, Proficient, 10/01/22
- Sales skills, Proficient, 07/01/23
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Field Claims Adjuster
Auto-Owners Insurance
01.2024 - 05.2025
Care Manager
Home Care Partners
07.2022 - 09.2023
Director of Quality Care & Marketing Coordinator/recruiter
Right at Home
10.2021 - 06.2022
Co-Owner/Operator
KC Best Masonry
03.2018 - 12.2023
Office & Human Resources Manager
Real Estate With Integrity
01.2017 - 09.2021
BACHELOR OF SCIENCE - NURSING
Grand View College
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