Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karla Esmeralda Mendez Pimentel

Omaha

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

2
2
years of professional experience
2022
2022
years of post-secondary education

Work History

Customer Service Representative

Wells Fargo
Omaha
09.2024 - Current
  • Assisted customers with account inquiries and transaction issues.
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Educated customers on product features and banking services available.
  • Collaborated with team members to improve customer service processes.
  • Maintained up-to-date knowledge of Wells Fargo policies and procedures.
  • Managed scheduling for peak hours to ensure optimal service levels.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.

Customer Service Cashier

TJ Max
Omaha
04.2024 - 08.2024
  • Handled customer returns and exchanges according to store policy guidelines.
  • Assisted customers with product inquiries and selections during busy retail hours.
  • Provided friendly service to enhance customer shopping experience in-store.
  • Greeted customers and provided friendly customer service.
  • Resolved minor customer complaints promptly to ensure satisfaction during visits.

Education

Westside High School
Omaha, NE

Some College (No Degree) - Computer Programming

Metropolitan Community College
Omaha, NE

Skills

  • Customer service
  • Conflict resolution
  • Data entry accuracy
  • Cash handling
  • Effective communication
  • Problem solving
  • Attention to detail
  • Stress management
  • Empathy and patience
  • Information security
  • Data collection

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

Customer Service Representative

Wells Fargo
09.2024 - Current

Customer Service Cashier

TJ Max
04.2024 - 08.2024

Westside High School

Some College (No Degree) - Computer Programming

Metropolitan Community College
Karla Esmeralda Mendez Pimentel