Katelynn Lauritsen
Newman Grove
Summary
Experience within the financial industry and customer service. Looking to broaden my skills in correlation to my administrative degree.
Overview
6
6
years of professional experience
Work History
Universal Banker
Madison County Bank
08.2024 - Current
- Facilitated smooth transactions by handling cash deposits, withdrawals, check processing, and loan payments.
- Review documents are enter in correctly into computer system for accuracy.
- Manage and restock the cash recycler machine for appropriated cash levels.
- Assist customers over the phone with online banking and debit card fraud
- Maintain dual control in a variety of settings including processing night drop deposits, vault transactions and high amount deposit/withdrawals.
- Participate in training sessions for opening new accounts and procedures in requiring the appropriated documentation.
Bank Teller
Centris Federal Credit Union
01.2021 - 07.2024
- Balanced cash drawers accurately throughout the day
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Sold and cross-sell bank products to new and existing customers
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Assisted customers with compromised debit cards and issued new credentials.
Server
40-North Tap & Grill
06.2019 - 10.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Restock inventory, rolled silverware and use cleaning practices as part of ending work shift.
Floral Clerk
Hy-vee
12.2018 - 01.2021
- Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Maintained a visually appealing store layout by regularly refreshing floral displays and rotating inventory.
- Performed cash, card, and check transactions to complete customer purchases through telephone and in store purchases.
- Deliver floral arrangements, balloons and other department merchandise to designated location.
- Correlated customers purchases with other Hy-vee and floral locations across the United state via phone
Education
Associates of Business Administration -
Central Community College
Grand Island, NE12.2019
Supervisory Management Certificate -
Central Community College
Grand Island, NE12.2019
Certification of Achivement - Business Adminstration
Grand Island
Grand Island, NE05.2019
Diploma - Business Adminstration
Central Community College
Grand Island, NE05.2019
Highschool Diploma -
Centura Public Schools
Cairo, NE05.2015
Skills
- Willingness to learn
- Experience in customer service
- Strong work ethic
- Adaptability
- Support coworkers & teammates
- Makes use of time management
Activities
- Gardening
- Cooking
- Art
Timeline
Universal Banker
Madison County Bank
08.2024 - Current
Bank Teller
Centris Federal Credit Union
01.2021 - 07.2024
Server
40-North Tap & Grill
06.2019 - 10.2020
Floral Clerk
Hy-vee
12.2018 - 01.2021
Associates of Business Administration -
Central Community College
Supervisory Management Certificate -
Central Community College
Certification of Achivement - Business Adminstration
Grand Island
Diploma - Business Adminstration
Central Community College
Highschool Diploma -
Centura Public Schools
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