Katharine Rahn
Omaha
Summary
Adept at patient care coordination and prescription verification, I significantly enhanced medication management efficiency at Heritage Communities. My proactive training of staff and commitment to patient confidentiality underscore my ability to lead and innovate. Leveraging strong problem-solving skills and medical terminology proficiency, I consistently improve operational outcomes and patient satisfaction. I have a proven ability to lead teams, ensuring regulatory compliance and delivering top-notch service. Known for strong collaboration skills and adaptability to changing needs, bringing critical problem-solving abilities and attention to detail.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Medication Technician
Heritage Communities
01.2024 - Current
- Facilitated seamless transitions between shifts by providing thorough handoff reports to incoming staff members.
- Ensured proper medication storage and inventory management for optimal efficiency and compliance with regulations.
- Educated patients about potential side effects, interactions, and precautions related to their medications.
- Adapted quickly to changing patient needs by maintaining up-to-date knowledge on new medications and treatment protocols.
- Enhanced patient care by accurately administering medications according to physician orders and established protocols.
- Trained new Medication Technicians, ensuring adherence to best practices and quality standards.
- Collaborated with healthcare team members to ensure comprehensive, coordinated care for each patient.
- Maintained accurate documentation of medication administration records, vital signs, and treatment plans for effective communication among the healthcare team.
Medication Technician
Hillcrest Healthcare
07.2021 - 01.2023
- Operated electronic medication administration record systems to document patient medication details.
- Administered prescribed medications to patients following physician instructions.
- Monitored patients for adverse reactions and reported findings to healthcare team.
- Collaborated with healthcare providers to develop individualized medication plans.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Counted and recorded medication inventory routinely to maintain medication security and control.
Front Desk Manager
Holiday Inn Express Hotel
03.2019 - 02.2020
- Motivated front desk team by establishing clear goals and performance expectations.
- Addressed operational challenges by developing proactive solutions and contingency plans.
- Resolved guest complaints with empathy, transforming negative experiences into positive outcomes.
- Handled emergency situations with composure, prioritizing guest safety and comfort.
- Provided support in emergency situations following established protocols, ensuring guest and staff safety.
- Prepared detailed reports on nightly activities for management review, highlighting any significant incidents or trends observed during shifts.
- Streamlined check-in and check-out processes to ensure a seamless experience for guests.
- Performed the night audit at the end of night
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
Assistant Manager
Caseys General Stores Inc
01.2018 - 03.2019
- Identified inefficiencies to propose actionable improvements for overall workflow.
- Developed contingency plans with team to address potential disruptions.
- Cultivated cohesive team environment by providing clear direction and support.
- Led training initiatives, enhancing employee skills and confidence.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Operations Manager
Sonesta ES Suites
06.2015 - 01.2018
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Communicated repair needs to maintenance staff.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Managed staff of 12 housekeepers.
- Completed schedules, shift reports, and other business documentation.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- In charge of overseeing the operation of the pool in the summer.
Education
Nursing
Iowa Western Community College
Council Bluffs, IAHigh School Diploma -
Bellevue East Sr High
Bellevue, NE05-2008
Skills
- Patient confidentiality
- Prescription verification
- Staff training and development
- Patient care coordination
- Medical terminology proficiency
- Patient care
- Safety management
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Vital signs
- Basic life support
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- First Aid Certification - American Red Cross or American Heart Association.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Certified Medication Aide (CMA) - State Health Departments or Board of Nursing.
Timeline
Lead Medication Technician
Heritage Communities
01.2024 - Current
Medication Technician
Hillcrest Healthcare
07.2021 - 01.2023
Front Desk Manager
Holiday Inn Express Hotel
03.2019 - 02.2020
Assistant Manager
Caseys General Stores Inc
01.2018 - 03.2019
Operations Manager
Sonesta ES Suites
06.2015 - 01.2018
Nursing
Iowa Western Community College
High School Diploma -
Bellevue East Sr High
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