Katherine Miller
Picks & Thrifts
Morrill
1
Certification
16
years of professional experience
Results-driven professional with expertise in customer relations and operations management. Proven ability to enhance team performance and optimize workflows to boost customer satisfaction. Ready to contribute to operational excellence and relationship building.
Work History
Owner
4 Months- Managed daily operations, ensuring efficient workflow and customer satisfaction.
- Developed promotional strategies to enhance brand visibility and attract new customers.
- Oversaw inventory management, optimizing stock levels for sales demand.
Store Manager
2 Years- Supervised daily store operations to ensure compliance with Goodwill standards and policies.
- Trained and mentored team members on customer service techniques and operational procedures.
- Implemented inventory management processes to optimize product availability and reduce waste.
- Analyzed sales data to identify trends, adjust merchandising strategies, and enhance customer satisfaction.
Food Service Director
5 Months- Supervised daily food service operations to ensure compliance with health and safety regulations.
- Managed staff scheduling and training to optimize team performance and service quality.
- Implemented cost control measures to reduce waste and enhance budget management.
- Developed and maintained positive relationships with vendors for consistent supply chain efficiency.
- Managed budgets effectively, controlling costs through efficient inventory management and supplier negotiations.
- Oversaw daily operations in the kitchen, ensuring timely meal preparation and delivery for large-scale events or busy dining periods.
Kitchen Manager
1 Year 10 Months- Supervised kitchen operations, ensuring compliance with food safety standards and regulations.
- Developed and implemented menu items that aligned with customer preferences and seasonal availability.
- Streamlined inventory management processes, reducing waste and improving cost efficiency.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
Assistant Manager
8 Years 6 Months- Led daily operations to ensure efficient workflow and service delivery.
- Trained and mentored new staff on operational procedures and customer service standards.
- Developed strategies to enhance guest experiences through effective team collaboration.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma
Skills
Customer relations
Small business operations
Networking skills
Verbal and written communication
Client service
Inventory control
Operations management
Staff management
Team oversight
Staff hiring
Certification
Forklift certified
Mental health in a workplace
Timeline
Owner
Picks & Thrifts
04.2026 - CurrentRead More
Store Manager
Goodwill
04.2024 - 04.2026Read More
Food Service Director
Lunchtime Solutions
06.2019 - 11.2019Read More
Kitchen Manager
Taher
06.2014 - 04.2016Read More
Assistant Manager
Twisted Spur
10.2010 - 04.2019Read More
Penn Foster College
High School Diploma
Read More