Katherine Russell
La Vista
Summary
Hardworking Data Transcriber known for fast typing skills and exceptional focus. Adept at completing projects with minimal supervision. Offering exceptional communication and interpersonal skills. Efficient and precise with commitment to finishing jobs quickly and accurately. Proven ability to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity.
Overview
11
11
years of professional experience
Work History
Client Service Specialist
Triage Staffing Inc.
01.2023 - Current
- Provided knowledgeable service and support for all customer needs.
- Maintained detailed records of client interactions, facilitating seamless handoffs between team members when necessary.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Providing detailed reports and streamlining new job opportunities to intercompany teams to increase nursing placement and increase company revenue.
- Delivered exceptional customer service through timely responses and personalized follow-up communications.
- Collaborated with cross-functional teams to develop customized solutions, tailored to meet specific client needs.
- Analyzed data trends to provide targeted recommendations for improving job placement and traveler and client satisfaction levels.
- Assisted recruitment every day with positive attitude and focus on intercompany, traveler, and client satisfaction.
- Maintained detailed notes on client rules and regulations and implemented said rules to increase rate and volume of client placement.
Job Intake ＆ Optimization Specialist
Triage Staffing Inc.
05.2022 - 01.2023
- Streamlined processes for better efficiency, implementing automation tools to save time and resources.
- Implemented conversion rate optimization initiatives that led to increased revenue generation for clients.
- Collaborated with cross-functional teams to develop comprehensive solutions for clients'' needs.
- Developed custom reports to track key performance indicators, communicating results and insights effectively to improve processes for stakeholders and the company workflow.
- Managed multiple client accounts simultaneously, prioritizing tasks and maintaining strong attention to detail under tight deadlines.
- Improved overall campaign performance with regular data analysis and adjustment of optimization strategies.
- Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
Receptionist
Advanced Family Eyecare
03.2020 - 04.2020
- Maintained accurate records in Eyefinity, including materials weights, bill amounts and identified variances.
- Orchestrated efficient routing by producing accurate shipping documentation and package labels.
- Operated contact and eye glass equipment to manage incoming orders, organize deliveries and transfer packages to other departments.
- Scheduled patients efficiently
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Worked professionally with insurance providers regarding patient coverage before time of the appointment.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone or postal mail.
- Entered daily data in computer systems and documented office activities.
Data Entry Operator
Interpublic Group Of Companies Inc.
05.2018 - 03.2020
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Organized, sorted and checked client and vendor invoice input data against original documents.
- Corrected any data entry error to prevent later issues such as duplication or data degradation.
- Verified accuracy of data before transcribing.
- Identified data entry errors and reported to necessary departments.
- Reviewed completed work for compliance with regulations.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Sorted documents and maintained organized filing process.
- Scanned documents and saved in database to keep records of essential organizational information.
- Completed data entry tasks with accuracy and efficiency.
- Received incoming calls and handled data requests from internal stakeholders.
Customer Service Associate
Gordmans
09.2017 - 04.2018
- Exceeded service objectives by applying proven customer service and sales best practices.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process.
- Developed and actualized customer service initiatives to decrease wait times.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Utilized exceptional communication to connect with customers, assess needs and present solutions.
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
- Skilled using cash register including processing sales discounts and refunds.
- Supported branding strategy by ensuring product displays aligned with corporate standards.
Store Manager
Scooters Coffee
01.2017 - 09.2017
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Created work schedules according to sales volume and number of employees.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
- Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.
- Managed, hired and developed top talent to strengthen workflow and productivity.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
- Protected store from loss or theft by setting and enforcing clear security policies.
Early Childhood Development Teacher
Yutan Kids Academy
03.2014 - 04.2016
- Enhanced Pre-K students understanding of rules, safety and behavioral guidelines and disciplinary protocols by redesigning and simplifying them.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Promoted sensory development by providing access to different textures.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components.
Cashier
Kmart
09.2013 - 12.2014
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Checked prices for customers and processed items sold by scanning barcodes.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Counted cash in register drawer at beginning and end of shift.
- Reviewed and resolved differences between accounting information and cash drawer.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Answered questions about store policies and concerns to support positive customer experiences.
- Educated customers on promotions to enhance sales.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Assisted customers with special services, account updates and promotional options.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Education
Bachelor of Science - Medical Administration
Ashford University
San Diego, CA07.2021
Some College (No Degree) - Nursing
Metropolitan Community College
Elkhorn, NE01.2018
High School Diploma -
Millard South High School
Omaha, NE05.2014
Skills
- Database Management
- Customer Relationship Management (CRM)
- Teamwork and Collaboration
- Performance improvement
- Report drafting
- Microsoft Office proficiency
- Data entry
- Records management
- Remote Work Capabilities
- Compliance requirements
Timeline
Client Service Specialist
Triage Staffing Inc.
01.2023 - Current
Job Intake ＆ Optimization Specialist
Triage Staffing Inc.
05.2022 - 01.2023
Receptionist
Advanced Family Eyecare
03.2020 - 04.2020
Data Entry Operator
Interpublic Group Of Companies Inc.
05.2018 - 03.2020
Customer Service Associate
Gordmans
09.2017 - 04.2018
Store Manager
Scooters Coffee
01.2017 - 09.2017
Early Childhood Development Teacher
Yutan Kids Academy
03.2014 - 04.2016
Cashier
Kmart
09.2013 - 12.2014
Bachelor of Science - Medical Administration
Ashford University
Some College (No Degree) - Nursing
Metropolitan Community College
High School Diploma -
Millard South High School
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