Kathy Coumbe
Bellevue
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Universal Banker 1
Availa Bank
08.2024 - Current
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Counted, verified and handled bank deposits and armored car transactions.
- Received loan and utility payments, sending funds to correct destinations.
- Executed wire transfers, stop payments and account transfers.
Administrative Office Manager
Town and Country Humane Society
09.2023 - 07.2024
- Created new employee handbook, IT policies and disaster recovery procedures.
- Updated reports, managed accounts, and generated reports for company database.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Created organized filing system to manage department documents.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Managed, developed and trained staff/volunteers, established and monitored goals, and conducted performance reviews.
Event Coordinator
Town and Country Humane Society
03.2022 - 07.2024
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Utilized social media to promote events and increase attendance.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Monitored and controlled event expenditures to meet budgets.
- Oversaw event registration process by collecting and tracking attendee information.
- Trained and supervised event staff to complete tasks on time.
- Developed creative themes for events and created related activities to engage attendees.
- Analyzed event costs to identify areas of improvement and cost savings.
Custodian
Bellevue University
02.2022 - 11.2023
- Checked in and stocked inventory throughout facility.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Moved furniture for cleaning and set up for special events.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Reported damages and hazardous conditions to management for further action.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
Administrative Assistant/ Front Desk
Bellevue University
11.2018 - 02.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
- Volunteered to help with special projects of varying degrees of complexity.
Bank Services Representative
First Data
10.2016 - 10.2018
- Maintained high customer satisfaction standards to meet or exceed targets.
- Contributed to a specialized team at Union Bank, providing support to bankers, business account holders, priority cardholders, and private cardholders
- Worked collaboratively with colleagues to facilitate effective communication and ensure consistent service delivery
- Cultivated a positive workplace atmosphere by engaging in team-building initiatives and encouraging open dialogue among team members
- Offered detailed product and service information to clients, empowering them to make well-informed decisions
- Kept abreast of industry developments to provide timely and relevant advice to customers as required
- Improved customer satisfaction by promptly addressing and resolving inquiries and issues
- Built strong client relationships, earning trust and loyalty through outstanding service
- Achieved excellent customer satisfaction scores by offering compassionate support in difficult situations
- Recorded customer interactions accurately, gathering vital data for future analysis and enhancements
- Handled a high volume of over 45 calls while maintaining professionalism and ensuring prompt resolution of issues
Teller
First National Bank of Omaha
06.2014 - 09.2016
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Maintained accurate records of customer transactions in line with bank procedures.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Executed wire transfers, stop payments and account transfers.
- Cross-sold credit cards, loans and other bank products.
- Established rapport with new clients to increase satisfaction and loyalty.
Education
Belleville East High School
Belleville, ILSkills
- Computer proficiency
- Complaint resolution
- Account updating
- Inventory management
- Attention to detail
- Employee training and coaching
- Volunteer training and coaching
- Scheduling and calendar management
- Office administration
- Workflow planning
- Payment processing
- Wire transfers
Timeline
Universal Banker 1
Availa Bank
08.2024 - Current
Administrative Office Manager
Town and Country Humane Society
09.2023 - 07.2024
Event Coordinator
Town and Country Humane Society
03.2022 - 07.2024
Custodian
Bellevue University
02.2022 - 11.2023
Administrative Assistant/ Front Desk
Bellevue University
11.2018 - 02.2022
Bank Services Representative
First Data
10.2016 - 10.2018
Teller
First National Bank of Omaha
06.2014 - 09.2016
Belleville East High School
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