Katie Timmer
LINCOLN
Summary
Experienced in providing top-notch guest service in hospitality setting. Strengths lie in problem-solving, effective communication, and team collaboration to create memorable guest experiences. Known for ability to handle high-pressure situations with grace and professionalism while ensuring customer satisfaction. Previous roles have led to improvements in overall guest experience and team efficiency.
Overview
3
3
years of professional experience
Work History
Guest Experience Worker
Lincoln Children's Zoo
Lincoln
05.2024 - Current
- Managed the gift shop and sold admission to the zoo.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently run birthday parties.
Horse Wrangler
Platte River State Park
Lincoln
05.2023 - 10.2023
- Managed horse care and feeding schedules for optimal health and well-being.
- Maintained cleanliness of stables and equipment to ensure a safe environment.
- Coordinated trail rides, ensuring safety briefings for participants occurred.
- Maintained and cleaned tack and stables.
Education
Bachelor of Science - Environmental Science
University of Washington
Seattle, WA06-2029
Skills
- Conflict resolution
- Team collaboration
- Guest relations
- Salesmanship
- POS system experience
- Project management
References
References available upon request.
Timeline
Guest Experience Worker
Lincoln Children's Zoo
05.2024 - Current
Horse Wrangler
Platte River State Park
05.2023 - 10.2023
Bachelor of Science - Environmental Science
University of Washington