Katracy Hicks
Omaha
Summary
Dynamic and results-driven professional with a strong background in customer service at GTM Solutions. Proven ability to enhance customer satisfaction through effective relationship management and attention to detail. Adept at collaborating with teams to achieve goals while maintaining a positive attitude in fast-paced environments. Skilled in order processing and problem resolution.
Overview
3
3
years of professional experience
Work History
Coworker
HY-VEE
Omaha
04.2022 - 03.2024
- Delivered excellent customer service in fast-paced environment
- Responded quickly to meet customer needs and resolve problems
- Coordinated team efforts to complete tasks efficiently
- Managed multiple tasks while adapting to changing priorities
- Focused on learning new skills and staying updated with industry changes.
Coworker
B&B Theaters
Omaha
03.2024 - 07.2024
- Collaborated with coworkers to complete daily tasks efficiently and support team objectives.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Focused on learning new skills and staying updated with industry changes.
Coworker
Raisin Canes
Omaha
07.2024 - 03.2025
- Worked with coworkers to complete tasks
- Responded promptly to customer inquiries, ensuring their needs were met and issues resolved
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Delivered courteous service to customers, enhancing their overall experience
- Adapted to changing work environments and tasks to meet team goals.
- Participated in ongoing training to enhance own job skills and knowledge.
Server
Buffalo Wild Wings
Omaha
03.2025 - 07.2025
- Delivered exceptional customer service in high-volume sports bar, enhancing guest experience and satisfaction.
- Greeted customers and provided tailored menu recommendations, contributing to increased sales of daily specials.
- Assisted guests with menu selections and food recommendations.
- Maintained cleanliness and organization of dining areas and service stations.
- Ensured compliance with health and safety regulations during service shifts.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
Salesperson
GTM solutions
Omaha
07.2025 - 09.2025
- Interacted with customers to uncover needs and suggest appropriate products.
- Guided customers in product selection and tailored recommendations to meet specific needs.
- Processed orders and addressed customer inquiries in-person, via email, and over phone to enhance customer satisfaction.
Skills
- Customer service
- Relationship management
- Attention to detail
- Time management
- Team collaboration
- Positive attitude
Timeline
Salesperson
GTM solutions
07.2025 - 09.2025
Server
Buffalo Wild Wings
03.2025 - 07.2025
Coworker
Raisin Canes
07.2024 - 03.2025
Coworker
B&B Theaters
03.2024 - 07.2024
Coworker
HY-VEE
04.2022 - 03.2024