Katrina Fish
Merriman
Summary
Dynamic professional with extensive experience in billing systems and customer service at Lacreek Electric Association. Proven ability to resolve discrepancies and enhance client satisfaction through effective communication and teamwork. Skilled in account reconciliation and month-end closing procedures, consistently delivering accurate results while fostering strong relationships with clients and colleagues.
Overview
18
18
years of professional experience
Work History
Member Service/Billing Specialist
Lacreek Electric Association
03.2022 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Managed monthly billing cycles to ensure timely issuance of invoices and statements.
Speech Language Pathologist Assistant
Three Rivers Special Services Cooperative
08.2019 - 03.2022
- Educated families on strategies to facilitate communication development at home, enhancing overall progress in therapy sessions.
- Supported diverse populations, including children with autism spectrum disorders, Down syndrome, stuttering challenges, and phonological disorders.
- Collaborated with classroom teachers and school officials to design and implement instructional strategies.
- Maintained detailed records of patient progress, allowing for better adjustments in treatment plans when needed.
- Liaised with Speech Language Pathologist to conduct speech and language screening to assess needs for intervention and treatment.
Special Education Paraprofessional
Martin Elementary School
11.2015 - 08.2019
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Offered student support through special accommodations, extra assistance, and assessments.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Sales Assistant
Sandhills Ranch Supply
05.2007 - 10.2015
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Associate of Arts - Speech Pathology
Mitchell Tech
Mitchell, SD05-2019
Skills
- Billing systems and software
- Invoice processing
- Customer service
- Account reconciliation
- Month-end closing procedures
- Team collaboration
Timeline
Member Service/Billing Specialist
Lacreek Electric Association
03.2022 - Current
Speech Language Pathologist Assistant
Three Rivers Special Services Cooperative
08.2019 - 03.2022
Special Education Paraprofessional
Martin Elementary School
11.2015 - 08.2019
Sales Assistant
Sandhills Ranch Supply
05.2007 - 10.2015
Associate of Arts - Speech Pathology
Mitchell Tech
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