Kayi Ndiaye
Omaha
Summary
Detail-oriented Teller experienced in cash handling and customer service. Delivered exceptional client experiences through strong communication and sales skills while applying knowledge of accounting and finance concepts. Focused on continuous improvement and personal development while contributing to overall company success.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Bank Teller
First National Bank Omaha
Omaha
12.2025 - Current
- Processed customer transactions efficiently and accurately at First National Bank Omaha.
- Assisted clients with account inquiries, enhancing their understanding of banking services.
- Balanced cash drawer daily to ensure accurate funds and proper reporting.
- Maintained confidentiality of sensitive financial information, ensuring trust and compliance.
- Educated customers on banking products, enhancing their financial knowledge.
- Resolved customer issues promptly to enhance satisfaction and loyalty.
- Maintained confidentiality of bank records, transactions and customer information.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Built and maintained client relationships through quality, personalized interactions.
Server
Spaghetti Works
Omaha
04.2024 - 10.2025
- Delivered exceptional customer service, contributing to positive dining experiences.
- Provided excellent customer service to ensure satisfaction.
- Addressed customer complaints promptly, fostering satisfaction and loyalty.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Took and processed orders accurately for various menu items.
- Took orders from customers accurately and in a timely manner.
- Collaborated with kitchen staff to ensure timely food preparation.
- Liaised with kitchen staff on customer allergies and special requests, ensuring safe and enjoyable meals.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Maintained cleanliness and organization of dining area and table settings.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
Insurance Representative
Physicians Mutual Insurance
Omaha
09.2023 - 03.2024
- Educated policyholders on coverage details and benefits.
- Assisted clients in understanding insurance products and policy options.
- Educated customers on the benefits and risks associated with various types of insurance plans.
- Resolved customer inquiries and issues through effective communication.
- Updated clients on changes to policies or coverage requirements.
- Maintained accurate records of client interactions and transactions to support effective service delivery.
- Maintained accurate records of customer interactions and policy information.
- Engaged customers by explaining document details, enhancing understanding of insurance products.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Reviewed policy applications for accuracy before submitting them to underwriters for approval.
- Monitored renewals of existing policies and followed up with customers prior to expiration dates.
- Conducted regular follow-up calls with clients to ensure satisfaction with services provided.
- Assisted customers in completing necessary forms and documents related to new or updated policies.
- Researched and responded to customer complaints about their insurance coverage.
- Provided advice on the best types of insurance policies for customers based on their needs.
Client coordinate assistant
Milan Laser Hair Removal
Omaha
03.2022 - 07.2023
- Coordinated appointment scheduling and client communications to enhance client experience.
- Coordinated scheduling for multiple departments to optimize resource allocation.
- Managed customer accounts and maintained accurate records in the system.
- Provided timely responses to customer emails and phone calls.
- Developed knowledge of company policies and procedures for effective support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Achieved high customer satisfaction by resolving issues with knowledgeable and friendly service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Promoted available products and services to customers during service, account management and order calls.
Service/Team Leader
Taco Bell
Omaha
06.2019 - 02.2022
- Provided leadership and guidance to service team in order to ensure customer satisfaction.
- Led service team to ensure efficient order delivery and customer satisfaction.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Resolved escalated customer complaints promptly and professionally.
- Trained new employees on company policies and procedures.
- Scheduled staff shifts to maintain optimal coverage during peak hours.
- Facilitated team meetings to discuss performance and encourage open communication.
- Managed inventory levels and coordinated supply orders for daily operations.
- Maintained records of customer interactions using software programs such as Microsoft Office Suite.
- Developed strategies to enhance customer experience while controlling costs.
Education
Bachelor of Science - Psychology
University of Nebraska At Omaha
Omaha, NE 05.2021 - 12.2026
Millard South High School
Omaha, NESkills
- Cash handling expertise
- Banking regulations knowledge
- Customer relationship management
- Data entry accuracy
- Attention to detail
- Customer service
- Exceptional customer service
- Client engagement
- Client relationship development
- Conflict resolution
- Active listening
- Communication skills
- Clear communication
- Professionalism and courtesy
- Team collaboration
- Time management
- Decision-making
- Problem-solving
- Relationship building
- Sales support
- Financial literacy
- Risk management
- Data analysis
- Data inputting
- Telephone skills
- Trustworthiness and integrity
- Confidentiality training
Timeline
Bank Teller
First National Bank Omaha
12.2025 - Current
Server
Spaghetti Works
04.2024 - 10.2025
Insurance Representative
Physicians Mutual Insurance
09.2023 - 03.2024
Client coordinate assistant
Milan Laser Hair Removal
03.2022 - 07.2023
Bachelor of Science - Psychology
University of Nebraska At Omaha
05.2021 - 12.2026
Service/Team Leader
Taco Bell
06.2019 - 02.2022
Millard South High School