Kayla Robison
Plattsmouth
Summary
Professional with strong background in surgical coordination, known for delivering excellent patient care and managing complex schedules. Highly skilled in administrative tasks, patient communication, and maintaining surgical supplies. Valued team collaborator, adaptable to changing needs, and consistently focused on achieving results. Reliable and resourceful, ensuring smooth operations in fast-paced medical environment.
Experienced with delivering comprehensive beauty services, including skincare, makeup, and hair styling. Utilizes keen eye for detail to ensure client satisfaction and maintain high standards. Track record of building strong client relationships and fostering welcoming environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Surgical Coordinator
Brumm Eye Center
05.2023 - Current
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Cosmetologist
Self Employeed
03.2013 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
Call Center Representative
Info USA
11.2008 - 09.2009
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
License - Cosmetology
Capitol Cosmetology School
Omaha, NE02-2013
High School Diploma -
Plattsmouth High School
Plattsmouth, NE05-2008
Skills
- Strong communication skills
- Professionalism and confidentiality
- Patient coordination
- Medical office experience
- Stress management techniques
- Schedule coordination
- HIPAA compliance
- Office workflow support
- Problem-solving
- Administrative support
- Licensed cosmetologist
- Friendly communication
- Time management
Certification
- Continuing Education Units (CEUs) in cosmetology-related courses – State-specific requirement from the State Board of Cosmetology.
- Cosmetology License - [State] Board of Cosmetology.
Timeline
Surgical Coordinator
Brumm Eye Center
05.2023 - Current
Cosmetologist
Self Employeed
03.2013 - Current
Call Center Representative
Info USA
11.2008 - 09.2009
License - Cosmetology
Capitol Cosmetology School
High School Diploma -
Plattsmouth High School
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