Kayla Van Beek
Omaha
Summary
Resourceful and detail-oriented professional seeking an opportunity to expand my skills and contribute to a company’s success. Highly organized with a strong ability to manage tasks efficiently, solve problems, and communicate effectively. Adaptable and quick to learn, with experience ensuring accuracy, maintaining compliance, and delivering high-quality work in fast-paced environments.
Overview
9
9
years of professional experience
Work History
RADIOLOGY DIAGNOSTIC SCHEDULER
Children's Nebraska
08.2023 - Current
- Scheduled surgeries and procedures, prioritizing urgent cases for timely appointments
- Utilized electronic health records (EHR) to document patient data and track scheduling information accurately
- Collaborated with multidisciplinary teams to ensure seamless scheduling and care coordination
- Managed appointment requests, changes, and cancellations via calls and emails, providing prompt responses
- Maintained accurate patient records, including insurance and procedural paperwork
- Managed high-volume scheduling with strong organizational and multitasking skills
- Delivered excellent customer service, ensuring patient satisfaction and clear communication
CENTRALIZED SCHEDULER
Children's Nebraska
09.2022 - 08.2023
- Managed high-volume scheduling across multiple specialties, ensuring efficient use of provider time
- Communicated directly with patients, providing appointment instructions and reducing no-shows
- Maintained confidentiality of patient information in compliance with privacy regulations
- Utilized EMR systems to accurately create and update patient appointments and data
DIRECT SUPPORT PROFESSIONAL
Mosaic
03.2020 - 09.2022
- Maintained thorough and accurate client documentation, ensuring compliance with healthcare standards and confidentiality
- Utilized crisis intervention techniques to resolve conflicts and maintain a stable environment
- Collaborated with interdisciplinary teams to develop and adjust care plans based on client progress
- Fostered a supportive environment, enhancing clients’ personal growth and well-being
QUALITY ASSURANCE SPECIALIST
Box Office Ticket Sales
01.2016 - 03.2020
- Audited sales and customer service calls to ensure compliance with company policies and legal regulations
- Transcribed calls accurately, documenting key details to ensure compliance
- Provided feedback to supervisors on call quality, highlighting areas for improvement and potential training needs
- Verified terms and conditions were communicated and customer consent obtained for transaction approval
- Corrected customer data entry errors to ensure accurate contact information
Education
ASSOCIATE OF APPLIED SCIENCE - PARALEGAL STUDIES
Metropolitan Community College
Omaha, NE12.2024
ASSOCIATE OF ARTS - LIBERAL ARTS
Metropolitan Community College
Omaha, NE12.2023
HIGH SCHOOL DIPLOMA -
Millard South High School
Omaha, NE01.2008
Skills
- Scheduling and appointment coordination
- Quality assurance and compliance management
- Customer relationship management
- Data entry and transcription (65 WPM)
- Conflict Resolution
- Attention to detail and accuracy
- Time management and task prioritization
- Problem-solving and critical thinking
- Effective written and verbal communication
- Microsoft Office
- Google Suite
Timeline
RADIOLOGY DIAGNOSTIC SCHEDULER
Children's Nebraska
08.2023 - Current
CENTRALIZED SCHEDULER
Children's Nebraska
09.2022 - 08.2023
DIRECT SUPPORT PROFESSIONAL
Mosaic
03.2020 - 09.2022
QUALITY ASSURANCE SPECIALIST
Box Office Ticket Sales
01.2016 - 03.2020
ASSOCIATE OF ARTS - LIBERAL ARTS
Metropolitan Community College
HIGH SCHOOL DIPLOMA -
Millard South High School
ASSOCIATE OF APPLIED SCIENCE - PARALEGAL STUDIES
Metropolitan Community College
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