Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Van Beek

Omaha

Summary

Resourceful and detail-oriented professional seeking an opportunity to expand my skills and contribute to a company’s success. Highly organized with a strong ability to manage tasks efficiently, solve problems, and communicate effectively. Adaptable and quick to learn, with experience ensuring accuracy, maintaining compliance, and delivering high-quality work in fast-paced environments.

Overview

9
9
years of professional experience

Work History

RADIOLOGY DIAGNOSTIC SCHEDULER

Children's Nebraska
08.2023 - Current
  • Scheduled surgeries and procedures, prioritizing urgent cases for timely appointments
  • Utilized electronic health records (EHR) to document patient data and track scheduling information accurately
  • Collaborated with multidisciplinary teams to ensure seamless scheduling and care coordination
  • Managed appointment requests, changes, and cancellations via calls and emails, providing prompt responses
  • Maintained accurate patient records, including insurance and procedural paperwork
  • Managed high-volume scheduling with strong organizational and multitasking skills
  • Delivered excellent customer service, ensuring patient satisfaction and clear communication

CENTRALIZED SCHEDULER

Children's Nebraska
09.2022 - 08.2023
  • Managed high-volume scheduling across multiple specialties, ensuring efficient use of provider time
  • Communicated directly with patients, providing appointment instructions and reducing no-shows
  • Maintained confidentiality of patient information in compliance with privacy regulations
  • Utilized EMR systems to accurately create and update patient appointments and data

DIRECT SUPPORT PROFESSIONAL

Mosaic
03.2020 - 09.2022
  • Maintained thorough and accurate client documentation, ensuring compliance with healthcare standards and confidentiality
  • Utilized crisis intervention techniques to resolve conflicts and maintain a stable environment
  • Collaborated with interdisciplinary teams to develop and adjust care plans based on client progress
  • Fostered a supportive environment, enhancing clients’ personal growth and well-being

QUALITY ASSURANCE SPECIALIST

Box Office Ticket Sales
01.2016 - 03.2020
  • Audited sales and customer service calls to ensure compliance with company policies and legal regulations
  • Transcribed calls accurately, documenting key details to ensure compliance
  • Provided feedback to supervisors on call quality, highlighting areas for improvement and potential training needs
  • Verified terms and conditions were communicated and customer consent obtained for transaction approval
  • Corrected customer data entry errors to ensure accurate contact information

Education

ASSOCIATE OF APPLIED SCIENCE - PARALEGAL STUDIES

Metropolitan Community College
Omaha, NE
12.2024

ASSOCIATE OF ARTS - LIBERAL ARTS

Metropolitan Community College
Omaha, NE
12.2023

HIGH SCHOOL DIPLOMA -

Millard South High School
Omaha, NE
01.2008

Skills

  • Scheduling and appointment coordination
  • Quality assurance and compliance management
  • Customer relationship management
  • Data entry and transcription (65 WPM)
  • Conflict Resolution
  • Attention to detail and accuracy
  • Time management and task prioritization
  • Problem-solving and critical thinking
  • Effective written and verbal communication
  • Microsoft Office
  • Google Suite

Timeline

RADIOLOGY DIAGNOSTIC SCHEDULER

Children's Nebraska
08.2023 - Current

CENTRALIZED SCHEDULER

Children's Nebraska
09.2022 - 08.2023

DIRECT SUPPORT PROFESSIONAL

Mosaic
03.2020 - 09.2022

QUALITY ASSURANCE SPECIALIST

Box Office Ticket Sales
01.2016 - 03.2020

ASSOCIATE OF ARTS - LIBERAL ARTS

Metropolitan Community College

HIGH SCHOOL DIPLOMA -

Millard South High School

ASSOCIATE OF APPLIED SCIENCE - PARALEGAL STUDIES

Metropolitan Community College
Kayla Van Beek