Kayla Wick
Minatare
Summary
I am a results-driven Operations Specialist at Platte Valley Bank with a proven track record in optimizing processes and enhancing internal and external customer satisfaction. Skilled in documentation, organization, and relationship building. Committed to fostering teamwork and collaboration, I consistently deliver exceptional service and support to both clients and colleagues. A multi-tasker who's always looking for ways to improve myself, the process, and the customer experience.
Overview
7
7
years of professional experience
Work History
Data Operations Specialist
Platte Valley Bank
Scottsbluff, NE
09.2023 - Current
- Gathered, organized and input information into digital database to map into accounts correctly.
- Optimized customer experience by delivering superior service and effectively troubleshooting issues.
- Developed and maintained operational procedures to ensure compliance with industry standards and regulations.
- Provided training for new hires and existing staff, fostering a supportive learning environment conducive to success in their roles.
- Continuously sought opportunities for professional development in order to expand industry knowledge.
- Improved operational efficiency by streamlining processes and implementing new systems.
- Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problemsolving.
General Manager
Dollar General
Kimball, NE
01.2023 - 06.2023
- Oversaw daily operations ensuring compliance with company policies and procedures.
- Managed team performance, providing coaching and support to enhance productivity.
- Facilitated training programs for staff to improve customer service skills.
- Managed budget implementations, employee reviews, training, schedules, and vendor contact.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
Assistant Manager
Dollar General
06.2022 - 01.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Resolved customer complaints effectively, ensuring high satisfaction levels.
- Coordinated team schedules to optimize workforce productivity during peak hours.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Teacher
Scottsbluff Public Schools
Scottsbluff, NE
06.2021 - 06.2022
- Developed and implemented engaging lesson plans to enhance students understanding and participation.
- Assessed student performance through various evaluation methods to guide instructional decisions.
- Collaborated with colleagues to create a cohesive curriculum aligned with educational standards.
- Fostered positive classroom environment promoting respect, inclusivity, and active learning engagement.
- Integrated technology tools to support interactive learning experiences and improve student engagement.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Coordinated with language specialists to support English Language Learners, fostering more inclusive classroom.
- Designed and implemented differentiated instruction strategy to meet diverse learning needs, enhancing educational outcomes.
- Organized and led educational field trips that complemented classroom learning, broadening students' real-world understanding.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Fostered student curiosity and interest through creative hands-on activities.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
Office Assistant
Schmidt Insurance
Scottsbluff, NE
03.2021 - 08.2021
- Assisted in the preparation of client documentation and policy information.
- Utilized customer relationship management systems to track client interactions.
- Coordinated office supplies inventory, streamlining procurement processes.
- Responded to client inquiries, providing accurate information and assistance.
- Maintained filing systems, enhancing document retrieval efficiency.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
Substitute Teacher
Omaha Public Schools
Omaha, NE
08.2020 - 02.2021
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Managed classroom behavior using effective discipline strategies.
- Supported students in various subjects, ensuring comprehension and retention.
- Assisted in maintaining accurate attendance records and documentation.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Supervised lunchroom and recess activities.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Adapted teaching strategies to accommodate virtual learning environments, ensuring continuous education during remote periods.
- Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in absence of regular teachers.
- Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
Furniture Specialist
BuyBuyBaby
Omaha, NE
01.2019 - 02.2021
- Assisted customer is selecting appropriate style/size furniture for their nursery/toddler room.
- Managed inventory levels and product ordering ensuring availability and organization on the sales floor.
- Collaborated with team members to create visually appealing displays, improving customer engagement.
- Trained new staff on product knowledge and customer service techniques for optimal performance.
- Enhanced customer satisfaction by providing personalized furniture recommendations based on client preferences and needs.
- Delivered exceptional customer service, addressing concerns or issues promptly and professionally to ensure a positive experience for all clientele.
- Assisted clients with custom orders, ensuring seamless coordination between manufacturers, delivery teams, and end-users for optimal results.
- Implemented an effective up-selling strategy by identifying related products or accessories that complemented primary purchases made by customers.
Education
Bachelor of Science - Education
Midland University
Fremont, NE05-2019
Skills
- Planning and Coordination
- Process planning
- Documentation
- Experience in leadership
- Teamwork and collaboration
- Attention to detail
- Problem-solving
- Time management
- Decision-making
- Relationship building
- Multitasking Abilities
- Organizational skills
- Problem-solving abilities
- Reliability
- Effective communication
Timeline
Data Operations Specialist
Platte Valley Bank
09.2023 - Current
General Manager
Dollar General
01.2023 - 06.2023
Assistant Manager
Dollar General
06.2022 - 01.2023
Teacher
Scottsbluff Public Schools
06.2021 - 06.2022
Office Assistant
Schmidt Insurance
03.2021 - 08.2021
Substitute Teacher
Omaha Public Schools
08.2020 - 02.2021
Furniture Specialist
BuyBuyBaby
01.2019 - 02.2021
Bachelor of Science - Education
Midland University