Kealei Nelson
Bellevue
Summary
Experienced former guest services employee with a background at the Omaha Henry Doorly Zoo, excelling in customer engagement. Proven ability to manage stressful situations while delivering exceptional service. Skilled in food preparation, Microsoft applications, childcare and teaching jobs, and complemented by extensive volunteer experience in animal care.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Services
Omaha Henry Dooley Zoo
Omaha, NE
05.2025 - 07.2025
- Maintained composure in stressful situations and interactions, while continuing to provide helpful and kind customer service.
- Maintained communication with other departments to ensure smooth coordination of any services needed.
- Operated a vast majority of areas guests would come in contact with, including; ticket sales, ticket check-ins, customer service lobby, rides, and a multitude of guest experience opportunities.
- Operated cash registers, handled money, cleaned spaces, and operated computer stations.
- Followed and communicated safety protocols in the event of an emergency.
Guest Services
Omaha Henry Doorly Zoo
Omaha, NE
06.2024 - 08.2024
- Maintained composure in stressful situations and interactions, while continuing to provide helpful and kind customer service.
- Maintained communications with other departments to ensure smooth coordination of any services needed.
- Operated a vast majority of areas guests would come in contact with, including; ticket sales, ticket check-ins, customer service lobby, rides, and a multitude of guest experience opportunities.
- Operated cash registers, handled money, cleaned spaces, and operated computer stations.
- Followed and communicated safety protocols in the event of emergencies.
Sandwich Artist
Subway
Bellevue, NE
07.2023 - 09.2023
- Prepared sandwiches following customer specifications.
- Operating food preparation equipment.
- Maintained cleanliness of work area and store.
- Managed inventory levels to ensure freshness of ingredients.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register to finalize orders.
- Opening and Closing the store; often at early hours of the morning to late hours at night.
1st Grade Summer School Para
Bellaire Elementary School
Bellevue, NE
06.2023 - 07.2023
- Assisting the teacher in getting tasks done or projects prepared.
- Assisting the students in class work, projects, and games.
- Handling behavioral issues and class disruptions.
- Daily recess and lunch duty which involved monitoring students safety and behavior, engaging in games and play, helping students open food, and leading lines to and from locations.
1st Grade Summer School Para
Bellaire Elementary School
Bellevue, NE
06.2022 - 07.2022
- Assisting the teacher in getting tasks done or projects prepared.
- Assisting the students in class work, projects, and games.
- Handling behavioral issues and class disruptions.
- Daily recess and lunch duty which involved monitoring students safety and behavior, engaging in games and play, helping students open food, and leading lines to and from locations.
Summer School Robotics Mentor
Bellaire Elementary School
Bellevue, NE
06.2022 - 07.2022
- Creating robots to be used for class demonstrations.
- Assisting students in building and programming.
- Showcasing robots to various classrooms and providing intel on the building and programming process.
Education
Bachelor of Science - Animal Science
University of Nebraska-Lincoln
Lincoln, NE05-2029
Skills
- Guest services expertise
- Childcare and teaching expertise
- Food service
- Microsoft Certified
- Computer skills
- Animal handling and caretaking skills
- Almost 100 hours of volunteer work at an Animal Sanctuary during the last five months
Certification
Microsoft Certified
Timeline
Guest Services
Omaha Henry Dooley Zoo
05.2025 - 07.2025
Guest Services
Omaha Henry Doorly Zoo
06.2024 - 08.2024
Sandwich Artist
Subway
07.2023 - 09.2023
1st Grade Summer School Para
Bellaire Elementary School
06.2023 - 07.2023
1st Grade Summer School Para
Bellaire Elementary School
06.2022 - 07.2022
Summer School Robotics Mentor
Bellaire Elementary School
06.2022 - 07.2022
Bachelor of Science - Animal Science
University of Nebraska-Lincoln