Kei'Mari Martin
Papillion
Summary
Dynamic and results-driven professional with extensive experience at Kroger's Grocery as a Starbucks Lead. Recognized for exceptional customer service and effective inventory management. Proven ability to collaborate with diverse teams and maintain high standards of quality assurance, ensuring customer satisfaction and operational efficiency.
Overview
1
1
year of professional experience
Work History
Starbucks Lead
Kroger's Grocery
Bellevue
02.2025 - Current
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Maintained updated knowledge through continuing education and advanced training.
- Managed inventory and supplies to ensure materials were available when needed.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Operated a variety of machinery and tools safely and efficiently.
Barista
Sodexo USA
Omaha
10.2024 - 01.2025
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Created promotional displays for advertising special events or promotions at the cafe.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Monitored inventory levels of supplies and restocked when necessary.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Adhered to health department regulations concerning sanitation standards.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Ground beans for espresso shots according to individual customer specifications.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Stocked customer service stations with paper products or beverage preparation items.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
Education
High School Diploma -
Papillion LaVista South
Papillion, NE05-2022
Some College (No Degree) -
The University of West Florida
Pensacola, FLSome College (No Degree) -
Metropolitan Community College
Omaha, NESkills
- Inventory management
- Customer service
- Point-of-sale operation
- Beverage preparation
- Health regulations compliance
- Team collaboration
- Promotional display creation
- Sales transaction recording
- Time management
- Effective communication
- Safety procedure adherence
- Attention to detail
- Teamwork and collaboration
- Flexible and adaptable
- Quality assurance
Timeline
Starbucks Lead
Kroger's Grocery
02.2025 - Current
Barista
Sodexo USA
10.2024 - 01.2025
High School Diploma -
Papillion LaVista South
Some College (No Degree) -
The University of West Florida
Some College (No Degree) -
Metropolitan Community College