Keith Rothwell
Bellevue
Summary
Dynamic and results-driven professional with a strong work ethic and expertise in machine operation and quality assurance standards. Proven track record at BHJ USA in enhancing production efficiency and training new employees. Adept at fostering teamwork and maintaining workplace cleanliness, contributing to a safe and productive environment.
Overview
2027
2027
years of professional experience
Work History
Production Worker
BHJ USA
Saint Joseph, MO
2019 - Current
- Operated machinery to maintain consistent production flow and quality standards.
- Collaborated with team members to streamline processes and improve operational efficiency.
- Trained new employees on safety protocols and production techniques for optimal performance.
- Implemented quality control measures to reduce defects and enhance product reliability.
- Maintained clean and organized work areas to promote safety and adherence to hygiene standards.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
Customer Service Representative
Alorica
02.2017 - 08.2019
- Resolved customer inquiries through various communication channels, ensuring timely and accurate responses.
- Managed and documented customer feedback to drive improvements in service delivery.
- Collaborated with team members to enhance workflow efficiency and improve customer satisfaction scores.
- Mentored junior representatives, fostering a culture of continuous improvement and collaboration within the team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Shipping Lead
Triumph Foods
Saint Joseph, MO
08.2014 - 01.2017
- Oversaw daily shipping operations, ensuring timely delivery of products to clients.
- Managed inventory control and maintained accurate records of shipments and receipts.
- Trained and mentored team members on best practices for shipping procedures.
- Implemented process improvements that enhanced shipping efficiency and reduced errors.
- Ensured accurate documentation for all shipments, complying with company policies and regulatory requirements.
Stocker
Kovacs
Saint Joseph, MO
02.2006 - 08.2014
- Organized stock inventory to ensure efficient product availability and accessibility.
- Implemented new shelving strategies to optimize space utilization across store sections.
- Trained new staff on proper stocking techniques and safety protocols.
- Monitored stock levels, identifying discrepancies and coordinating timely replenishments.
- Led initiatives to maintain cleanliness and organization within stock areas, ensuring compliance with safety standards.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
Education
High School Diploma -
Benton High School
Saint Joseph, MO06-2006
Skills
- Workplace cleanliness
- Product packing
- Product packaging
- Heavy lifting
- Machine operation
- Efficient communication
- Quality assurance standards
- Team collaboration
- Forklift certification
- Positive attitude
- Teamwork and communication
- Strong work ethic
- Production line work
- Computer skills
Timeline
Customer Service Representative
Alorica
02.2017 - 08.2019
Shipping Lead
Triumph Foods
08.2014 - 01.2017
Stocker
Kovacs
02.2006 - 08.2014
Production Worker
BHJ USA
2019 - Current
High School Diploma -
Benton High School