Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Mans

Eagle,NE

Summary

I pride myself in being a dependable employee who is able to adapt very easily and work with all age groups. I consider myself hardworking, ethical and detail-oriented. I have a positive and upbeat outlook, which allows me to connect with clients easily, maintain documentation and exceed quotas. I work toward keeping open lines of communication with established and potential customers clients, providing solutions to client concerns. I would love the opportunity to expand my skills and contribute to Teammates success.

Overview

18
18
years of professional experience

Work History

Senior Living Advisor

Tabitha Health Services
01.2022 - Current
  • Monitored sales performance within Tabitha's Independent/Assisted Living and Long-Term Care Communities to established sale quotas.
  • Tracked competitors' activities and adjusted strategies as needed.
  • Provided exceptional customer service through timely follow-ups on inquiries.
  • Met with prospective clients to assess needs, explain level of care options and service offerings and promote sales.
  • Used Welcome Home/Sherpa CRM system to track sales and marketing activity and document client data.
  • Organized trade shows and events to showcase Tabitha's full continuum.
  • Conducted customer research to improve targeting efforts.
  • Cultivated rapport to identify prospect needs and negotiate sales.
  • Negotiated sales contracts, terms of service agreements, and level of care packages with lease agreements.
  • Worked with marketing to develop multi-channel advertising campaigns.
  • Boosted interest in Tabitha's offerings through promotional events and initiatives.
  • Sustained high customer satisfaction rates with problem resolution and feedback loops.

Sales and Marketing Director

Pemberly Place Senior Living Community
01.2020 - 01.2022
  • Converted a high percentage of prospected leads to contracted accounts.
  • Satisfied referrals through efficient payment processing and seamless move-in deadlines.
  • Estimated and quoted prices, completed contract signing, working with Pharmacy in getting signed medication list and discharge orders to ensure an easy transition.
  • Answered customers' questions about apartments, prices, availability and care levels.
  • Completed Marketing tasks for Strictly Business, Radio, TV commercials, youtube and Facebook for public viewing/accessibility.
  • Updated Eldermark and/or Sherpa throughout the referral process, with follow through with families throughout their stay, to ensure success.
  • Completed Healthcare Assessments to determine Level of Care cost.
  • Improved sales process by delivering feedback to management.

Program Director Of Homestead Rehabilitation Center

Rehab Care
01.2019 - 12.2019
  • Acknowledged customer/resident issues and resolved their problems quickly and efficiently.
  • Assisted residents/patients in understanding their available options and helped them select the right therapy services for them.
  • Collaborated with Department heads/team leaders to plan, develop and implement successful Initial Care Plan/Discharge Plan to provide the best possible outcome.
  • Effectively communicated with other employees and upper management to ensure complete care for each resident.
  • Conducting Family Care Plans to answer any questions in regards to patient care/insurance coverage and discharge plans.
  • Payroll
  • Weekly budget reports, productivity assessments and Revenue analysis
  • Team/Management meetings to meet PDPM training

Physical Therapist Assistant

Rehab Care
04.2007 - 01.2019
  • Delivered treatment using wide array of therapeutic modalities, including transcutaneous electrical nerve stimulation, heat and cryotherapy, and ultrasound, to treat patients.
  • Ensured patient privacy by following all federal and local regulations.
  • Maintained a working knowledge of insurance codes, Medicare procedures, and other referral processes in order to assist patients.
  • Monitored patients' response to therapy and adjusted treatment plans to patients' changing needs.
  • Prepared patient progress reports detailing goals and objectives.
  • Recommended and fabricated adaptive devices, orthotics or prosthetics.
  • Supervised Physical therapy Assistant students and aides in execution of patient treatment plans.
  • Worked with physicians and other practitioners to develop recommendations for care.

Education

PTA Associates degree - Physical Therapy

Northeast Community College
Norfolk, NE

Associates degree - Architectural Drafting

Central Community College
Hastings, NE

Skills

  • Family-centered care
  • Eldermark, Welcome Home and Sherpa CRM
  • Assessment and evaluation
  • Sales and Marketing Skills
  • Referral Management and Follow-Through
  • Good Communication Skills
  • Financial planning
  • Marketing and promotion
  • Strong negotiation skills
  • Lead generation
  • Organizational skills
  • Sales pitch development
  • Excellent communication
  • Revenue growth
  • Brand representation
  • Client acquisition
  • Teamwork
  • Staff training and motivation
  • Multitasking Abilities
  • Adaptability and flexibility
  • Customer retention
  • Relationship building
  • Serve customers
  • Direct sales
  • Reliability
  • Contract negotiation
  • Networking skills
  • Customer satisfaction
  • Effective customer upselling
  • Teamwork and collaboration
  • Cold calling
  • Self motivation
  • Goal setting
  • Solution selling
  • Negotiation tactic

Timeline

Senior Living Advisor

Tabitha Health Services
01.2022 - Current

Sales and Marketing Director

Pemberly Place Senior Living Community
01.2020 - 01.2022

Program Director Of Homestead Rehabilitation Center

Rehab Care
01.2019 - 12.2019

Physical Therapist Assistant

Rehab Care
04.2007 - 01.2019

PTA Associates degree - Physical Therapy

Northeast Community College

Associates degree - Architectural Drafting

Central Community College

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