Kelly Mans
Eagle,NE
Summary
I pride myself in being a dependable employee who is able to adapt very easily and work with all age groups. I consider myself hardworking, ethical and detail-oriented. I have a positive and upbeat outlook, which allows me to connect with clients easily, maintain documentation and exceed quotas. I work toward keeping open lines of communication with established and potential customers clients, providing solutions to client concerns. I would love the opportunity to expand my skills and contribute to Teammates success.
Overview
18
18
years of professional experience
Work History
Senior Living Advisor
Tabitha Health Services
Lincoln, NE
01.2022 - Current
- Monitored sales performance within Tabitha's Independent/Assisted Living and Long-Term Care Communities to established sale quotas.
- Tracked competitors' activities and adjusted strategies as needed.
- Provided exceptional customer service through timely follow-ups on inquiries.
- Met with prospective clients to assess needs, explain level of care options and service offerings and promote sales.
- Used Welcome Home/Sherpa CRM system to track sales and marketing activity and document client data.
- Organized trade shows and events to showcase Tabitha's full continuum.
- Conducted customer research to improve targeting efforts.
- Cultivated rapport to identify prospect needs and negotiate sales.
- Negotiated sales contracts, terms of service agreements, and level of care packages with lease agreements.
- Worked with marketing to develop multi-channel advertising campaigns.
- Boosted interest in Tabitha's offerings through promotional events and initiatives.
- Sustained high customer satisfaction rates with problem resolution and feedback loops.
Sales and Marketing Director
Pemberly Place Senior Living Community
Lincoln, NE
01.2020 - 01.2022
- Converted a high percentage of prospected leads to contracted accounts.
- Satisfied referrals through efficient payment processing and seamless move-in deadlines.
- Estimated and quoted prices, completed contract signing, working with Pharmacy in getting signed medication list and discharge orders to ensure an easy transition.
- Answered customers' questions about apartments, prices, availability and care levels.
- Completed Marketing tasks for Strictly Business, Radio, TV commercials, youtube and Facebook for public viewing/accessibility.
- Updated Eldermark and/or Sherpa throughout the referral process, with follow through with families throughout their stay, to ensure success.
- Completed Healthcare Assessments to determine Level of Care cost.
- Improved sales process by delivering feedback to management.
Program Director Of Homestead Rehabilitation Center
Rehab Care
Lincoln, NE
01.2019 - 12.2019
- Acknowledged customer/resident issues and resolved their problems quickly and efficiently.
- Assisted residents/patients in understanding their available options and helped them select the right therapy services for them.
- Collaborated with Department heads/team leaders to plan, develop and implement successful Initial Care Plan/Discharge Plan to provide the best possible outcome.
- Effectively communicated with other employees and upper management to ensure complete care for each resident.
- Conducting Family Care Plans to answer any questions in regards to patient care/insurance coverage and discharge plans.
- Payroll
- Weekly budget reports, productivity assessments and Revenue analysis
- Team/Management meetings to meet PDPM training
Physical Therapist Assistant
Rehab Care
Lincoln, NE
04.2007 - 01.2019
- Delivered treatment using wide array of therapeutic modalities, including transcutaneous electrical nerve stimulation, heat and cryotherapy, and ultrasound, to treat patients.
- Ensured patient privacy by following all federal and local regulations.
- Maintained a working knowledge of insurance codes, Medicare procedures, and other referral processes in order to assist patients.
- Monitored patients' response to therapy and adjusted treatment plans to patients' changing needs.
- Prepared patient progress reports detailing goals and objectives.
- Recommended and fabricated adaptive devices, orthotics or prosthetics.
- Supervised Physical therapy Assistant students and aides in execution of patient treatment plans.
- Worked with physicians and other practitioners to develop recommendations for care.
Education
PTA Associates degree - Physical Therapy
Northeast Community College
Norfolk, NEAssociates degree - Architectural Drafting
Central Community College
Hastings, NESkills
- Family-centered care
- Eldermark, Welcome Home and Sherpa CRM
- Assessment and evaluation
- Sales and Marketing Skills
- Referral Management and Follow-Through
- Good Communication Skills
- Financial planning
- Marketing and promotion
- Strong negotiation skills
- Lead generation
- Organizational skills
- Sales pitch development
- Excellent communication
- Revenue growth
- Brand representation
- Client acquisition
- Teamwork
- Staff training and motivation
- Multitasking Abilities
- Adaptability and flexibility
- Customer retention
- Relationship building
- Serve customers
- Direct sales
- Reliability
- Contract negotiation
- Networking skills
- Customer satisfaction
- Effective customer upselling
- Teamwork and collaboration
- Cold calling
- Self motivation
- Goal setting
- Solution selling
- Negotiation tactic
Timeline
Senior Living Advisor
Tabitha Health Services
01.2022 - Current
Sales and Marketing Director
Pemberly Place Senior Living Community
01.2020 - 01.2022
Program Director Of Homestead Rehabilitation Center
Rehab Care
01.2019 - 12.2019
Physical Therapist Assistant
Rehab Care
04.2007 - 01.2019
PTA Associates degree - Physical Therapy
Northeast Community College
Associates degree - Architectural Drafting
Central Community College