Kelly Vidlak
Omaha
Summary
Analytical and detail-oriented Delivery Operations manager with 25+ years' experience providing exceptional service and creating customer loyalty. I am seeking a new role where I can utilize and build upon my current knowledge and skills.
Overview
27
27
years of professional experience
Work History
Delivery Operations Manager
NFM
01.2022 - Current
Overseeing daily operations of a 110+ agent call center to include 17 direct reports. Train, develop, and coach new and existing team members. Report daily on key metrics. Collaborate with others on ideas, projects, and assignments. Resolve escalated customer issues with empathy and understanding.
Transportation Routing Analyst
NFM
01.2021 - 01.2022
Optimized daily routing for a fleet of over 175 trucks using DispatchTrack software.
Transportation Planning Analyst
NFM
01.2016 - 01.2021
Oversaw logistics for a fleet exceeding 175 trucks, ensuring optimal capacity utilization. Coordinated nationwide shipments to maintain timely and efficient delivery across diverse regions.
Delivery Coordinator
NFM
01.1999 - 01.2016
Review orders for accuracy before dispatch to uphold high standards of customer satisfaction. Support delivery drivers throughout their routes by resolving on-the-spot challenges. Deliver outstanding customer service through proactive communication and problem-solving.
Education
High School -
Millard North High School
Omaha, NESkills
- Planning
- Decision Making
- Problem Solving
- Time Management
- Clear Communication
- Detail Oriented
Leadership
Women Lead Graduate 2019
Communication
Excellent verbal & written communication skills. Interact with customers and staff via multiple channels. (Text, chat, email, phone) Build interpersonal relationships with staff, contractors, and providers. Assist internal & external customers to exceed expectations.
Timeline
Delivery Operations Manager
NFM
01.2022 - Current
Transportation Routing Analyst
NFM
01.2021 - 01.2022
Transportation Planning Analyst
NFM
01.2016 - 01.2021
Delivery Coordinator
NFM
01.1999 - 01.2016
High School -
Millard North High School