Kelsey Pike
Lincoln
Summary
Caring and competent Childcare Provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature and proactive approach to solving problems and managing conflict.
Overview
15
15
years of professional experience
Work History
Childcare Provider
Krayon Campus
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Encouraged children to develop healthy social and emotional skills.
- Worked with children to develop good cognitive, physical and language skills.
Child Care Provider
Project Future
01.2021 - Current
- Met with parents about daily activities, positive developments, and issues.
- Encouraged children to develop healthy social and emotional skills.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Developed age-appropriate activities and crafts to engage children.
- Utilized positive reinforcement techniques to encourage good behavior.
- Liaised with parents and guardians to discuss child progress.
Customer Service Associate
Home Goods Warehouse
10.2020 - 12.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Protected products from damage by using proper packaging and bagging techniques.
- Unloaded delivery trucks and safely transported goods from stockroom to assigned floor.
Childcare Provider
Krayon Campus
09.2018 - 03.2020
- Developed lessons and activities to promote children's physical and emotional development.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Liaised with parents and guardians to discuss child progress.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Developed age-appropriate activities and crafts to engage children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Customer Service Representative
Allstate Corp
02.2018 - 09.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Detailed payment options and explained price, receipt and billing details to customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Childcare Provider
Krayon Campus
01.2015 - 02.2018
- Worked with children to develop good cognitive, physical and language skills.
- Encouraged children to develop healthy social and emotional skills.
- Liaised with parents and guardians to discuss child progress.
- Implemented daily routines and activities to stimulate and engage children.
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
Customer Service Representative
Allstate Insurance Co
01.2013 - 07.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Addressed customer account discrepancies and concerns.
- Met customer call guidelines for service levels, handle time and productivity.
Teller
Union Bank & Trust
08.2008 - 06.2013
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Assisted with training of new tellers on policies and procedures.
Education
No Degree - Education
Southeast Community College Area
Lincoln, NEHigh School Diploma -
Waverly High School
Waverly, NE04.2008
Skills
- Child CPR
- Special Assignments
- Lesson Plan Creation
- Caring and Responsible
- Early Childhood Development
- Support Parents
- Administrative and Office Support
- Problem-Solving Ability
- Customer Service
- Cultural Awareness
Timeline
Child Care Provider
Project Future
01.2021 - Current
Customer Service Associate
Home Goods Warehouse
10.2020 - 12.2020
Childcare Provider
Krayon Campus
09.2018 - 03.2020
Customer Service Representative
Allstate Corp
02.2018 - 09.2018
Childcare Provider
Krayon Campus
01.2015 - 02.2018
Customer Service Representative
Allstate Insurance Co
01.2013 - 07.2015
Teller
Union Bank & Trust
08.2008 - 06.2013
Childcare Provider
Krayon Campus
No Degree - Education
Southeast Community College Area
High School Diploma -
Waverly High School
Similar Profiles
Rudona UmarelaRudona Umarela
Key Account Manager at PT. Krayon Konsultan Indo (Crayon Indonesia)Key Account Manager at PT. Krayon Konsultan Indo (Crayon Indonesia)
Berfin GuzelBerfin Guzel
Presidential Intern at On-campus Employement, Department of Campus SafetyPresidential Intern at On-campus Employement, Department of Campus Safety
MOHD IKHLAQ RASUL KHANMOHD IKHLAQ RASUL KHAN
Officer – Legal Compliances at CAMPUS ACTIVEWEAR LIMITED (CAMPUS SHOES)Officer – Legal Compliances at CAMPUS ACTIVEWEAR LIMITED (CAMPUS SHOES)