Laura O'Brien
Omaha
Summary
Developed strong organizational and coordination skills within fast-paced office environment, transitioning into new field. Demonstrated ability to manage schedules, handle correspondence, and support team projects effectively. Looking to leverage these transferrable skills to add value and drive results in different industry.
Overview
6
6
years of professional experience
Work History
Billing & Admin Assistant
Spence Counseling Center
03.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Freight Associate
Home Depot
03.2020 - 11.2023
- Maintained accurate inventory records by conducting regular audits and updating the database accordingly.
- Assisted in loading and unloading merchandise from delivery trucks while maintaining safety protocols to avoid workplace accidents.
- Assured compliance with safety regulations through routine equipment inspections and adherence to protocols.
- Scanned all incoming merchandise to identify damaged or inconsistent products.
Billing & Admin Assistant
Young Chiropractic
03.2022 - 03.2023
- Assisted with patient intake, pulling benefits and discussing insurance coverages.
- Fielded phone calls and emails to facilitate scheduling, billing and more.
- Assisted with day to day operations and patient check in and check out
Billing Assistant
Custom Computer Corp.
08.2021 - 02.2022
- Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes.
- Maintained updated records of all transactions and invoices, ensuring easy access and retrieval when needed.
- Contacted customers and third party payers to pursue payments.
- Communicated with Insurance to determine coverages and processed claims.
Billing & Precert Assistant
Anchorage Fracture & Orthopedic Clinic
02.2019 - 07.2020
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Communicated with insurances to obtain pre certifications and coverages. Processed claims and billed clients.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Streamlined document preparation, ensuring accuracy and compliance with industry standards.
Education
Bachelor of Arts - Psychology
University of Alaska Anchorage
Anchorage, AKHigh School Diploma -
East High Shool
Anchorage, AK05-2018
Skills
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Customer and client relations
- Computer proficiency
- Filing
- Microsoft outlook
- Scheduling
American Sign Language - Fluent
Fluent in ASL
Timeline
Billing & Admin Assistant
Spence Counseling Center
03.2023 - Current
Billing & Admin Assistant
Young Chiropractic
03.2022 - 03.2023
Billing Assistant
Custom Computer Corp.
08.2021 - 02.2022
Freight Associate
Home Depot
03.2020 - 11.2023
Billing & Precert Assistant
Anchorage Fracture & Orthopedic Clinic
02.2019 - 07.2020
Bachelor of Arts - Psychology
University of Alaska Anchorage
High School Diploma -
East High Shool
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